Job Description

To assist the doctors and nurses to provide a good standard of Primary Healthcare for patients in a respectful, professional and confidential manner. Communicate effectively with colleagues, patients, carers, relatives and any other visitors in a professional and respectful manner at all times. Maintain the computerised appointment system (including home visits) and monitor flow of patients into consulting and treatment rooms To be able to respond to all queries and requests for assistance from patients, seeking assistance from colleagues as required. To advise patients of charges for private services, accept payment and issue receipts.



To handle urgent calls in a logical and calm manner and allocate visits. To handle 'urgent' telephone results, document appropriately and pass to a GP in a timely manner. Manage all calls via care navigation, signposting and allocate appropriately as per practice protocol. Receive and make telephone calls, divert calls and take messages as appropriate.



Deal with tasks and emails daily in an appropriate timely manner. To be competent in carrying out start of day and end of day procedures. Provide cover for colleagues during holiday and sickness absence. Work flexibly and within practice policies and procedures to cover all aspects of reception work.



Provide a reception service to patients collecting prescriptions and other documents from the Practice Ensure all visitors to the Practice sign in as appropriate, adhering to Practice Health and Safety Policies and Procedures, and alerting Management of their presence. Assist with any other administrative tasks as appropriate within Practice Any other duties as delegated by the Management and Clinical team. The above constitute the main responsibilities of the post and may be subject to change, to meet the needs of the Practice. Any changes will be discussed prior to implementation wherever possible.



If we receive a sufficient number of applications prior to the closing date of the advert, we may close the advert prior to the closing date. Interview dates: Wednesday 16th July 2025