Job Description

Job description

We are a friendly and busy NHS GP Practice in Wragby are looking for a Medical Receptionist to work with us at the practice.

Main duties of the job

You will need to be a good communicator, with excellent interpersonal and customer service skills; especially under pressure. You will have a range of patient-facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential.

System1 and experience of working in a GP practice is preferred but training will be provided for the right candidate.

To apply, please send your CV and a cover letter explaining how your work experience is compatible with the advertised role

Please note that this post is subject to satisfactory disclosure from the Criminal Records Bureau and 2 References from previous managers.

About us

Your role as a Receptionist will be complemented by a team of enthusiastic, multi-disciplinary and friendly staff. We require a Medical Receptionist with initiative, drive, strong interpersonal, admin and IT skills. Previous reception/admin and/or customer services skills are desirable.

Job summary:

Greet, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Reception

Answering telephone calls and dealing with face to face enquiries. Politely greeting patients and visitors to the surgery. Scheduling appointments for patients. Dealing with all requests in an efficient and courteous manner. Screening enquiries for the doctors and medical staff. Registering new patients at the surgery. Explaining the practice procedures to new patients. Accurately collecting information and personal details about patients. Updating the surgery's computer system with appointments and personal details. Receiving urine and blood samples and sending them off to hospital laboratories. Chasing up appointments for patients with hospitals or with other healthcare professionals. Contacting patients to pass on test results /messages to patients as instructed by medical professionals. Arranging prescriptions for patients. Maintaining a clean reception and waiting area to show a professional image. Opening post, scanning and forwarding it onto the relevant parties. Writing letters and correspondence on behalf of the surgery and medical staff. Opening and locking up the surgery. Covering colleagues during times of annual leave.
Other Tasks

Ensure building security i.e. doors/windows/alarm. Provision of refreshments for staff and visitors as required; washing up and keeping the kitchen area clean and tidy. Keeping the reception area and waiting area, notice boards and leaflet dispensers tidy and free from obstructions and clutter Any other tasks allocated by managers
Previous applicants need not apply

Job Types: Part-time, Permanent

Application deadline:4th July 2025

Job Types: Part-time, Permanent

Salary: 24,375 FTE per year (based on 37.5 hours)

Job Types: Part-time, Permanent

Pay: From 12.50 per hour

Benefits:

Company pension Free parking On-site parking
Schedule:

Day shift Monday to Friday Overtime
Experience:

General Practice: 1 year (preferred)
Work Location: In person

Application deadline: 31/03/2025