Job Description

Job summary

We are looking to expand our receptionist team and are seeking an enthusiastic, motivated and proactive candidate to join our team.

The successful candidate will need to provide a first-class level of Reception/Customer Service to our patients. We will expect them to enjoy working in a busy reception environment and be prepared to go the extra mile.

The role of medical receptionist is rewarding but can be demanding so we are looking for someone who is confident, has excellent communication skills, is highly organised and good at multi-tasking.

The successful candidate must be computer literate and have a flexible approach to working.

We will consider full or part time hours and shifts will be a mixture of mornings and afternoons Monday to Friday. The successful candidate will need to be able to start at 7:45am for a morning shift and cover till 6:30pm or 8pm on a Wednesday for an afternoon shift with some flexibility to cover for leave as required. The shifts will be split between our New Mills and Hayfield sites.

If you are interested in applying for this role please complete the online application form. The preferred method of application is through the NHS jobs website, however if you are unable to use this system, then we would also be able to accept CV application emailed to the practice.

We will be screening all applications throughout the listing period and may offer interviews and close the vacancy early, if a suitable candidate is found.

Main duties of the job

The successful candidate will be required to provide effective and efficient reception and administrative services for the practice, in a professional and courteous manner.

Welcome and receive all patients and visitors to the Practice Assist and direct patients to the appropriate healthcare professional/service when they arrive at the Practice Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional and ensuring careful and accurate recording of details at all times Project a positive and friendly image to patients and visitors either in person or on the telephone Explain Practice arrangements and formal requirements to new patients wishing to register and those seeking temporary registration ensuring all registration procedures are completed Complete new registration procedures and ensure accurate recording of details at all times Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery Action repeat prescription requests and ensure they are ready for collection by the patient within the required timescale Provide test results to patients on advice from the GP or Nurse Accept payment and issue receipts for private (non general medical services) services Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Act as a chaperone for general examinations if requested following appropriate training Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen. Deal with general enquiries and explain procedures as requested Offer general assistance to the Practice team To have a thorough knowledge of all Practice procedures and protocols and know where to access them for reference adhering to them at all times Ensure adherence at all times to the requirements of the Data Protection Act Maintain and monitor Practice appointment system Process all incoming and outgoing mail Action information received via email and fax Undertake Choose and Book appointments as requested Action, retrieve and accurately re-file patient notes and records as required Ensure correspondence, reports, results etc. are filed/scanned promptly in the correct patient record and are available when patients are seen Action notes from GP's for individual patients using the Practice clinical system Enter and code specific data from Consultant letters, faxes and other correspondence Summarise new and existing patient notes following appropriate training
Job Types: Full-time, Part-time, Permanent

Pay: 12.28 per hour

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 20/07/2025