Job Description

Core Responsibilities 1. Record all relevant information accurately within SystmOne, ensuring patient records are up to date and complete. 2. Maintain, monitor, and operate the practice appointment system, including processing in-person, telephone, and online appointment requests.



3. Engage in signposting patients to the appropriate clinician or service when required. 4. Receive incoming calls, transferring or managing enquiries appropriately and professionally.



5. Initiate and respond to communication from patients, colleagues, and external agencies, ensuring information is relayed in a timely and effective manner. 6. Assist the administrative team with patient registrations, including data entry for new and temporary registrations.



7. Process, scan, and file patient documentation, ensuring information is accurately added to patient healthcare records. 8. Direct requests for formal documentation, including DSARs, insurance reports, solicitors' enquiries, and DVLA forms, to the Assistant Practice Manager.



9. Manage general queries as required, ensuring responses are prompt and solutions-focused. 10. Provide administrative support to clinical staff, including photocopying, document handling, and data entry.



11. Undertake a wide range of administrative duties consistent with the role, contributing to the effective running of the practice. 12. Act as a chaperone when required and in accordance with practice procedures.



Training will be provided. 13. Adhere to safeguarding responsibilities for both adults and children, and comply with relevant legislation, policies, and protocols. 14.



Support the delivery of enhanced services and wider practice initiatives. 15. Maintain a clean, tidy, and organised working environment at all times. 16.



Participate in mandatory training, induction programmes, and annual appraisals, engaging in continuous development and clinical governance activity. Wider Responsibilities 1. Provide cover and support for administrative colleagues during periods of absence. 2.



Manage incoming correspondence and emails, ensuring appropriate action is taken. 3. Assist in the accurate processing of repeat prescriptions as required. 4.



Participate in shared learning, team meetings, and local initiatives to enhance patient care and service delivery.