Job Description

The Role



We have an opportunity for an experienced Receptionist to join the practice team. For this role we are seeking a motivated, enthusiastic and committed individual with a proven record of delivering exceptional customer service in a general practice environment. Accuracy and attention to detail are key to this role.

The hours for this post are as follows:

Mon 08.00 - 18.30



Tues 08.00 - 12.30



Weds 08:00 - 17.00



Thurs 08:00 - 18:30



Fri OFF



Total Hours 33.0 hours



All staff are required to be flexible and take their share of providing cover, when necessary, for colleagues who may be absent due to holidays or illness. This is a mandatory requirement of the role.



Responsibilities



Manage the reception desk ensuring surgeries run smoothly and efficiently

Receive patients and visitors courteously and efficiently

Answering the telephone, taking messages, and passing them on appropriately

Processing appointment requests by telephone or in person

Actioning any queries for repeat prescriptions in accordance with practice guidelines

To provide point of contact for patients and to act as a focal point of communication between, patients, doctors, and other members of the Primary Health Care Teams.

Taking requests for home visits and ensuring they are recorded and processed

Liaise with hospitals, primary health care teams, social services etc.

Updating patient records

Opening and closing the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session

Photocopying, scanning, and shredding as required

Maintaining confidentiality

Having a thorough knowledge of all practice procedures and policies

Working in accordance with written protocols

Completing tasks allocated by managers or GPs.

Attending team training events as part of ongoing development and training

Assisting in opening and distribution of post if needed

Assisting in the filing away of medical records

Attending protected learning time sessions

Registering patients

Providing cover to NCGPA Practices as required by the practice manager



Formed in 2016, NCGPA is a vibrant GP federation supporting over 30 practices across Nottingham, serving more than 400,000 patients.



We champion collaboration, resilience, and innovation in general practice, sharing expertise and resources to help our teams thrive. From our city-centre hub, we run practices, support PCN teams, and deliver city-wide services.



Our mission is rooted in person-centred care, tackling health inequalities, and nurturing a sustainable workforce. With a caring ethos and ambitious vision, we're proud to support Nottingham's diverse communities and create a brighter future for primary care.



Find out further information by visiting our website https://www.ncgpa.org.uk/who-are-we/



Responsibilities



Manage the reception desk ensuring surgeries run smoothly and efficiently

Receive patients and visitors courteously and efficiently

Answering the telephone, taking messages, and passing them on appropriately

Processing appointment requests by telephone or in person

Actioning any queries for repeat prescriptions in accordance with practice guidelines

To provide point of contact for patients and to act as a focal point of communication between, patients, doctors, and other members of the Primary Health Care Teams.

Taking requests for home visits and ensuring they are recorded and processed

Liaise with hospitals, primary health care teams, social services etc.

Updating patient records

Opening and closing the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session

Photocopying, scanning, and shredding as required

Maintaining confidentiality

Having a thorough knowledge of all practice procedures and policies

Working in accordance with written protocols

Completing tasks allocated by managers or GPs.

Attending team training events as part of ongoing development and training

Assisting in opening and distribution of post if needed

Assisting in the filing away of medical records

Attending protected learning time sessions

Registering patients

Providing cover to NCGPA Practices as required by the practice manager