Job Description

We are pleased to offer an excellent opportunity to join our friendly, supportive, and hardworking team. We are currently seeking a

Receptionist/Administrator

to work

27.5 hours per week

, Monday to Friday, covering a combination of morning and afternoon shifts.

The successful applicant must be

flexible

and able to cover both shift patterns, including additional hours as required for staff absences due to annual leave or sickness.

Please apply only if you are able to work both AM and PM shifts as required.

Key Responsibilities:

Providing high-quality front desk support to patients, including telephone and face-to-face enquiries Undertaking general administrative duties beyond basic reception tasks Managing

eConsults

and assisting patients without digital access

Care navigation

- signposting patients to the most appropriate healthcare service Processing repeat prescription requests accurately and efficiently Managing documentation and correspondence using

Docman

Filing and allocating clinical correspondence appropriately within patient records
Essential Skills & Experience:

Proven experience working with the general public Excellent communication and customer service skills Strong attention to detail with the ability to remain calm in a busy environment A proactive, dependable work ethic and willingness to support the wider team A caring and motivated attitude, with a genuine desire to make a positive impact within the NHS Team player with a flexible and adaptable approach
Desirable:

Experience using

EMIS Web

and

Docman

systems
This role offers the chance to grow within a dynamic and dedicated NHS team. We value individuals who are eager to learn and committed to delivering excellent patient care. If this sounds like the right opportunity for you, we encourage you to apply.

Job Type: Permanent

Pay: 12.21 per hour

Expected hours: 27.5 per week

Benefits:

Company pension Employee discount On-site parking Store discount
Schedule:

Day shift Monday to Friday No weekends
Application question(s):

Do you have a driver's licence?
Experience:

Reception duties: 1 year (required)
Work Location: In person

Reference ID: Receptionist MAR24