Job Description

Join our dedicated team at Morrab Surgery, a thriving general practice located in the picturesque coastal town of Penzance. We are committed to providing high-quality healthcare services to our community and are looking for a friendly and efficient Medical Receptionist to be the welcoming face of our practice.
Why Join Us?

• Be part of a supportive and friendly team in a beautiful coastal location.
• Opportunities for professional development and training.
• Contribute to the health and well-being of the Penzance community.

Main duties of the job
As a Medical Receptionist, you will play a crucial role in ensuring the smooth operation of our practice. You will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support. Your responsibilities will include managing appointments, handling inquiries, and maintaining accurate patient records.
About us
Nestled in the stunning coastal town of Penzance, our practice is committed to providing high-quality, patient-centred care to our diverse community. We pride ourselves on our supportive team environment and our focus on continuous improvement and professional development.
Details
Date posted
06 June 2025
Pay scheme
Other
Salary
12.21 an hour
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Flexible working
Reference number
A1184-25-0005
Job locations
2 Morrab Road
Penzance
Cornwall
TR18 4EL
Job description
Job responsibilities
The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the practice. This role involves managing appointments, handling inquiries, and maintaining accurate patient records.
Key Responsibilities:
Patient Interaction:

• Greet patients and visitors in a friendly and professional manner.
• Manage patient check-in and check-out processes, ensuring all necessary information is collected and recorded.

Appointment Management:

• Schedule and manage patient appointments using the practice's electronic booking system.
• Coordinate with clinical staff to optimise appointment availability and manage cancellations or rescheduling.

Communication:

• Handle incoming calls, emails, and inquiries, providing accurate information and assistance.
• Relay messages to clinical staff and ensure timely follow-up on patient queries.

Administrative Support:

• Maintain and update patient records, ensuring confidentiality and compliance with data protection regulations.
• Assist with the preparation of correspondence, reports, and other documents as required.

Billing and Payments:

• Process patient payments and issue receipts.
• Assist with billing inquiries and liaise with the finance manager as needed.

Office Organisation:

• Ensure the reception area is tidy and welcoming, with up-to-date information and literature available for patients.
• Manage office supplies and equipment, placing orders as necessary.

Compliance and Confidentiality:

• Adhere to practice policies and procedures, including health and safety and patient confidentiality guidelines.
• Participate in training and development activities to maintain knowledge and skills.

Job description
Job responsibilities
The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the practice. This role involves managing appointments, handling inquiries, and maintaining accurate patient records.
Key Responsibilities:
Patient Interaction:

• Greet patients and visitors in a friendly and professional manner.
• Manage patient check-in and check-out processes, ensuring all necessary information is collected and recorded.

Appointment Management:

• Schedule and manage patient appointments using the practice's electronic booking system.
• Coordinate with clinical staff to optimise appointment availability and manage cancellations or rescheduling.

Communication:

• Handle incoming calls, emails, and inquiries, providing accurate information and assistance.
• Relay messages to clinical staff and ensure timely follow-up on patient queries.

Administrative Support:

• Maintain and update patient records, ensuring confidentiality and compliance with data protection regulations.
• Assist with the preparation of correspondence, reports, and other documents as required.

Billing and Payments:

• Process patient payments and issue receipts.
• Assist with billing inquiries and liaise with the finance manager as needed.

Office Organisation:

• Ensure the reception area is tidy and welcoming, with up-to-date information and literature available for patients.
• Manage office supplies and equipment, placing orders as necessary.

Compliance and Confidentiality:

• Adhere to practice policies and procedures, including health and safety and patient confidentiality guidelines.
• Participate in training and development activities to maintain knowledge and skills.

Person Specification
Personal Attributes
Essential

• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Proficiency in using office software, such as Microsoft Office - Word. Excel. Outlook.
• High level of professionalism and attention to detail.
• Ability to maintain confidentiality and adhere to data protection regulations.
• Demonstrated ability to provide excellent customer service and handle inquiries effectively.
• Commitment to ongoing professional development and training.

Desirable

• Proficiency in using electronic health records or practice management software.
• Ability to handle billing and payment processing.
• Experience in managing appointment scheduling systems.
• Strong problem-solving skills and the ability to work under pressure.
• Flexibility and adaptability to changing environments and demands.

Experience
Essential

• Previous experience in a receptionist or administrative role preferably within a healthcare setting.

Desirable

• Experience working in a medical or healthcare environment with familiarity with medical terminology.

Qualifications
Essential

• GCSEs grade A to C or equivalent - particularly in English and Maths.

Desirable

• Additional qualifications in business administration or customer service.

Person Specification
Personal Attributes
Essential

• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Proficiency in using office software, such as Microsoft Office - Word. Excel. Outlook.
• High level of professionalism and attention to detail.
• Ability to maintain confidentiality and adhere to data protection regulations.
• Demonstrated ability to provide excellent customer service and handle inquiries effectively.
• Commitment to ongoing professional development and training.

Desirable

• Proficiency in using electronic health records or practice management software.
• Ability to handle billing and payment processing.
• Experience in managing appointment scheduling systems.
• Strong problem-solving skills and the ability to work under pressure.
• Flexibility and adaptability to changing environments and demands.

Experience
Essential

• Previous experience in a receptionist or administrative role preferably within a healthcare setting.

Desirable

• Experience working in a medical or healthcare environment with familiarity with medical terminology.

Qualifications
Essential

• GCSEs grade A to C or equivalent - particularly in English and Maths.

Desirable

• Additional qualifications in business administration or customer service.