Job Description

Pulborough Medical Group requires a medical receptionist to join our busy team. We need someone who can work flexibly to cover periods of staff absence. We will guarantee a minimum 18 hours per week, and these hours will be worked between 8.00am - 6.30pm Monday - Friday. The shift pattern will be agreed with you and the Reception Manager a minimum of 7 days ahead.

You will be working as part of a busy team aiming to give great service to our 13,500 patients.

Summary of Job Purpose

To be first point of contact for patients phoning or arriving at the Practice

To ensure the smooth running of reception

To confidentially manage patient information

To adhere to all Practice processes, policies and procedures

To ensure that tasks assigned are kept up to date

Main Duties and Responsibilities of the Post

Answering the phone, professionally, efficiently and effectively

Booking appointments and home visits using our clinical systems

Greeting patients at Reception in a professional manner and dealing with any issues

Checking patients in when arriving for an appointment

Issuing repeat prescription requests from patients

Giving out test results to patients after review by the GP

Liaising between GPs and patients sensitively and efficiently

Managing patient data adhering to Information Governance guidelines

Attending staff meetings

Attending necessary staff training sessions

Additional Duties

Covering for colleagues on holiday/sick leave

Ensure reception printers have constant supply of paper

Any other duties deemed necessary by Reception Manager

Management Statement

To ensure patient confidentiality is maintained at all times in line with practice guidelines

To record only necessary information

To respect patients and colleagues at all times

To actively encourage training & development of all employees

Employee Information

6 month probation period

Uniform policy - this will be provided.

Person Specification

Aptitudes/Abilities

Excellent telephone manner

Excellent customer service skills

Ability to deal with fast paced workload

Computer literate

Ability to deal with difficult situations on the phone and face to face

To be an active and involved member of the team

Ability to be flexible

Ability to deal with stressful situations in a calm and professional manner

Health and Safety

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Job Types: Part-time, Permanent

Pay: From 12.50 per hour

Work Location: In person