Job Description

To be responsible for undertaking a wide range of reception duties and the provision of general support to the patients and doctors. Duties can include, but are not limited to, booking appointments, greeting, directing and assisting patients, patient registrations, scanning, acting on tasks and the processing of information (electronic and hard copy) and prescriptions.
Main duties of the job
A receptionist's job is extremely varied, busy and fast paced. Duties will range from booking appointments to issuing prescriptions and dealing with an array of queries. You may be answering calls and assisting patients with completing our online forms or you could be on the front desk dealing with patients face to face. You could be scanning or managing tasks.
We are looking for a receptionist to cover 20 hours per week but you must also be prepared to cover other staff when they are on holiday which is a regular occurrence. Each 5 hour shift will start either at 08:00, 08:30 or 13:30. You will be asked to work at any of our 3 sites in Rickmansworth or Chorleywood.
About us
The Gade & Chorleywood Health Centres, with around 20,000 patients, consists of 2 recently merged surgeries which are based across 3 sites in Rickmansworth & Chorleywood. We have 6 partners, 8 salaried GP's and several nurses, HCA's, Phlebotomists & Clinical Pharmacists plus a Physician Assistant. We also have around 32 administrative and reception staff and as a training practice we regularly have GP's in training working with us.
Details
Date posted
02 January 2026
Pay scheme
Other
Salary
12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A2267-26-0000
Job locations
Gade House
99b Uxbridge Road
Rickmansworth
Herts
WD3 7DJ
Chorleywood Health Centre
15 Lower Road
Chorleywood
Rickmansworth
Hertfordshire
WD3 5EA
The Gade Surgery
Lower Road
Chorleywood
Rickmansworth
Hertfordshire
WD3 5LB
Job description
Job responsibilities
The following are the key responsibilities of the Medical Receptionist. There may be on occasion a requirement to carry out other tasks but this will be dependent upon factors such as capability, workload and staffing levels:
Answer incoming calls and effectively deal with the callers request
Manage all requests for appointments for the doctors, nurses and other health professionals
Signpost patients to the correct service
Initiate contact with, and respond to, requests from patients, team members and external agencies
Read code data, when appropriate; e.g. when a test result has been communicated to a patient
Input data into the patients healthcare records as necessary
Process temporary or permanent registrations, as required, and in accordance with practice protocol
Support health promotion and assist in ensuring the promotional material, on allocated notice boards, is current
Provide support in the management of repeat prescriptions, ensuring they are processed accurately and within the agreed timeframe
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Provide support to all clinical staff with general requests
Ensure that tasks and queries are actioned, within a reasonable timeframe
Monitor and maintain the reception area
Adhere to the opening and closing procedures, in accordance with practice protocol
Attend essential practice meetings (even when they occur at a time when the employee is not working) Job description
Job responsibilities
The following are the key responsibilities of the Medical Receptionist. There may be on occasion a requirement to carry out other tasks but this will be dependent upon factors such as capability, workload and staffing levels:
Answer incoming calls and effectively deal with the callers request
Manage all requests for appointments for the doctors, nurses and other health professionals
Signpost patients to the correct service
Initiate contact with, and respond to, requests from patients, team members and external agencies
Read code data, when appropriate; e.g. when a test result has been communicated to a patient
Input data into the patients healthcare records as necessary
Process temporary or permanent registrations, as required, and in accordance with practice protocol
Support health promotion and assist in ensuring the promotional material, on allocated notice boards, is current
Provide support in the management of repeat prescriptions, ensuring they are processed accurately and within the agreed timeframe
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Provide support to all clinical staff with general requests
Ensure that tasks and queries are actioned, within a reasonable timeframe
Monitor and maintain the reception area
Adhere to the opening and closing procedures, in accordance with practice protocol
Attend essential practice meetings (even when they occur at a time when the employee is not working)
Person Specification
Qualifications
Desirable

• Medical receptionist experience
• NVQ level 2 in health & social care or equivalent

Experience
Essential

• working with the general public

Desirable

• experience of working in a GP practice
• experience of working in a health care setting

Knowledge & skills
Essential

• Clear, polite telephone manner
• Excellent, professional interpersonal skills
• Excellent organisation and time management skills
• Strong IT skills and a competent user of Microsoft Office and Outlook
• Excellent attention to detail and a commitment to producing high quality work
• Ability to use own judgement and resourcefulness
• Ability to work under pressure whilst maintaining a high level of accuracy
• Ability to work as part of a team and autonomously
• Is polite, confident and calm
• Is flexible, self-motivated and a good motivator of others
• Possesses a high level of integrity and loyalty
• Flexible and willing to cover annual and sick leave
• Disclosure and Barring Service (DBS) check
• Displays professional behaviour at all times and an appropriate personal appearance
• Is committed to patient care
• To complete all mandatory training implemented by the practice
• Actively participate in annual performance reviews

Desirable

• Knowledge of clinical software packages; e.g. EMIS, Docman10, AccuRx

Person Specification
Qualifications
Desirable

• Medical receptionist experience
• NVQ level 2 in health & social care or equivalent

Experience
Essential

• working with the general public

Desirable

• experience of working in a GP practice
• experience of working in a health care setting

Knowledge & skills
Essential

• Clear, polite telephone manner
• Excellent, professional interpersonal skills
• Excellent organisation and time management skills
• Strong IT skills and a competent user of Microsoft Office and Outlook
• Excellent attention to detail and a commitment to producing high quality work
• Ability to use own judgement and resourcefulness
• Ability to work under pressure whilst maintaining a high level of accuracy
• Ability to work as part of a team and autonomously
• Is polite, confident and calm
• Is flexible, self-motivated and a good motivator of others
• Possesses a high level of integrity and loyalty
• Flexible and willing to cover annual and sick leave
• Disclosure and Barring Service (DBS) check
• Displays professional behaviour at all times and an appropriate personal appearance
• Is committed to patient care
• To complete all mandatory training implemented by the practice
• Actively participate in annual performance reviews

Desirable

• Knowledge of clinical software packages; e.g. EMIS, Docman10, AccuRx

Skills Required