The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager or Practice Manager depending on current and evolving practice workload and staffing levels: Maintaining and monitoring the practice appointment system using care navigation. Processing personal and confidential requests for appointments, visits, queries and telephone consultations. Advise patients of relevant charges for non NHS services.
Accurately record changes or updates to patient demographics. New patient registrations. Give test results out to patients as authorised by the GP. Taking messages and passing on information via tasks, notifications, face to face or via telephone.
Provide clerical assistance as required. Filing and retrieving paperwork. Dealing with confidential waste and clinical waste appropriately. Adhering to Practice Policies and Protocols.
Undertaking any other additional duties where appropriate to the post as requested by the Partners or the Practice Manager. Covering annual leave/sickness.
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