Job Description

Reception

Be the link between patients and other members of the Surgery team. Deal with hand completed repeat prescriptions and fit notes for patients after confirming name and address details. Respond to all queries and requests for assistance from patients and visitors at reception in an efficient and courteous manner. Ensure reception and waiting areas are neat and tidy. Advise patients of relevant charges for private services, accept payment and issue receipts for same. Explain Surgery arrangements to new patients and those seeking temporary cover, adhering to relevant procedures.
Telephones

Receive and make calls as required. Divert calls and take messages as appropriate ensuring accuracy of detail and prompt appropriate delivery. Ensure that telephone system is operational at the beginning of each day and switched over appropriately at lunchtime and at the end of each day. Working knowledge of telephone system during and after hours e.g. emergency line. Deal with patient requests for appointments, prescriptions and home visits as per Surgery protocol. Book interpreters and ambulances as and when required, as per Surgery protocol, and record details when booking completed. Ensure that telephones are at all times answered promptly and politely.
Appointments System

Ensure total familiarity with appointment system, including regular and incidental variations. Book appointments for patients ensuring sufficient information is recorded to identify patient/medical needs. Ensure that patients without appointments but needing 'urgent consultation' are directed appropriately.
Computer

Process patients change of address - computer data and medical records (have knowledge of practice area).

Process repeat and acute prescription requests in accordance with practice guidelines.

Registrations of new patients - computer data and medical records.

Administration

Have a thorough knowledge of all Surgery procedures. Work in accordance with written protocols. Open, sort and distribute incoming post as per Surgery procedures. Scanning, faxing, typing and photocopying as required. Dispatch outgoing post. Assist in preparing patient letters for posting. File, retrieve and re-file records as required ensuring strict numerical order is adhered to.
Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Expected hours: 22 - 28 per week

Benefits:

Company pension On-site parking Sick pay
Experience:

Medical Receptionist: 1 year (preferred) Medical Secretaries & Receptionists: 1 year (preferred)
Work Location: In person

Application deadline: 31/08/2025
Reference ID: MRO2508