Job Description

Job Title - Medical Receptionist

Accountable to - Practice Manager

Hours per week - 24.5 Hours: Monday & Tuesday - 8:00am - 6:00pm, Thursday - 2:30pm - 8:00pm

Talbot Medical Centre is looking to recruit either a 24.5 hour receptionist.

We are looking for someone who can work well within a friendly, fun, caring team and play their part to ensuring we meet the needs of the patients.

Responsible To:

Office Manager and ultimately The Practice Managers.

- To work within the reception team and effectively manage your own time, workload and resources

- Integrate with other members of the practice and wider teams both clinical and non-clinical.

- Liaise with patients and their representatives in a polite, considerate and confidential manner both face to face and by telephone

IT/Telephony

- Working with the practices multiple IT systems

- Completing relevant training either online or face to face

- Deal with incoming, make outgoing and the re-direction of calls to the relevant recipient

- Responsible for maintaining detailed and accurate records.

- Scanning correspondence received into the practice

Maintain patient appointment system

- Receive and record requests for appointments via telephone, email etc

- Care Navigating patients to the appropriate service

- Arriving and welcoming patients attending for face to face appointments

- Booking hospital appointments when referred via GP

Processing patient medication requirements

- Issuing medication requests in accordance with practice guidelines via telephone, email etc

- Communicating with pharmacies

- Liaising with our allocated pharmacy colleagues

-

Health & Safety

- Report any equipment or building faults to the Practice Manager

- Ensure on a daily basis, the compliance with legislation relating to health and safety at work.

- To open and close the building if appropriate according to the surgery security policy.

Confidentiality

- Always maintain strict confidentiality as directed by the practice policy

Equality & Diversity

- Behave in a manner that is welcoming, non-judgemental and respects the person's feelings and circumstances that they are dealing with.

Housekeeping/Other Tasks

- Ensure working areas are kept clean and tidy

- Ensure the reception office is kept tidy and professional

- Management of stock in your work area

- Ensure public areas are kept today and welcoming

Extended Hours

This post will also cover the extended hours opening of the practice, which will involve reception and telephone cover during evening extended hours surgery.

This job description is not intended to be an exhaustive list of responsibilities.

Personal Specification

Qualifications

Good standard of education with excellent literacy and numeracy skills and English - essential

Experience

Experience of working with the general public - Desirable

Experience of working in a health care setting - Desirable

Experience of working within multidisciplinary team - Desirable

Primary Care experience - Desirable

Skills

Good written communication skills - Essential

Excellent IT skills (generic) - Essential

Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment - Essential

EMIS or other user medical software user skills - Desirable

Ability to work within a motivational team - Essential

Personal Qualities

Flexible and cooperative - Essential

Motivated and proactive - Essential

Ability to use initiative and judgement - Essential

High levels of integrity and loyalty - Essential

Sensitive and empathetic - Essential

Ability to work under pressure - Essential

Confident and resilient - Essential

Job Type: Part-time

Pay: 12.57-13.08 per hour

Expected hours: 24.5 per week

Benefits:

Company pension
Application question(s):

Do you require any adjustments to help you with the recruitment process? Why would you like to work at Talbot Medical Centre
Work Location: In person