Job Description

Job description:

We are looking for an engaged, positive, friendly, hard-working and resilient individual to join our Patient Services team at Woodley Village Surgery in Stockport.

It's an incredibly busy time in General Practice - patient expectations are higher than ever, so we need someone who can work at a fast pace while delivering excellent customer service.

It's a very difficult role, including dealing with some challenging patients, but it can be very rewarding to know that your work has improved the healthcare and lives of patients across our local community.

This will include a mixture of 'early' (07:45 start) and 'late' (18:30 finish) shifts. We are a very small team and you

must

be flexible where required to cover shifts for holidays and sickness.

Please specify your availability and potential start date as part of your application. Informal queries can be directed to the Reception Supervisor.

Please apply with a CV and short covering letter outlining why you should get the job through the Indeed portal, answering the additional questions in full.

Please be aware that if you have been unsuccessful previously applying to our practice you will need to wait 12 months before applying again. The advert may be closed early if a suitable candidate is found.

Person Specification

Qualifications - Desirable

GCSEs at Grade C or equivalent (or 4-9), including English and Maths
Personal Attributes - Essential

Works effectively independently and as a member of a team Flexible approach to meet service needs and ensure a stakeholder focused response Self-motivated and proactive Continued commitment to improve skills and ability in new areas of work Demonstrate excellent interpersonal and communication skills including excellent use of English
Skills and Experience - Essential

Ability to work in a fast-paced environment Evidence of extremely high levels of resilience General office skills - photocopying, scanning, shredding Awareness of Data Protection Act and need for confidentiality of information Attention to detail - able to work accurately, identifying errors quickly and easily Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals Commitment to won continuing personal development and an ability to support others to develop and progress Computer literate
Skills and Experience - Desirable

Experience of working in a medical or primary care setting Experience of working with secondary care referrals and letters
Physical Requirements

Commit to a DBS check Able to undertake the demands of the post with reasonable adjustments if required
Job Types: Full-time, Part-time, Permanent

Pay: 12.21 per hour

Benefits:

Free parking
Application question(s):

Please confirm whether you would be able to cover additional shifts as overtime, including at short notice? Please list any days and times when you are NOT available to work. Please list your preferred number of contracted hours per week. Can you give an example of a time you had to work quickly under pressure? Can you give an example of a time you've dealt with a difficult customer? Please give a brief explanation of any gaps in your CV.
Work Location: In person