Job Description

An exciting opportunity has arisen at Stockwood Medical Centre to join our reception team in supporting our established and busy practice . As part of the Primary Care Network in South Bristol, Stockwood Medical Centre provides a range of medical services to over 10,800 patients. As an integral part of the team your role will be key in assisting and directing patients to access the appropriate care and treatment pathway.

The vacancy is on a permanent contract and you will work a variety of shifts Mon - Friday: either morning shift (07:45-13:45 ) or afternoon (12:45-18:45 Mon, Tues, Wed, Fri and Thurs until 19:45).

We are ideally looking for applicants who have experience of working in a busy reception or office environment, are IT literate and have a passion to work in the care industry. Although applicants with transferable skills should also apply as full training will be given.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Main duties of the job

Skills required

Excellent customer service skills Multitasking Prioritising Organised IT skills (word, excel, outlook) Reliable and flexible Attention to detail Excellent written, verbal, and interpersonal communication skills
Duties

Ensure that all reception duties and tasks are carried out in an effective, efficient and professional manner in line with practice guidelines, procedures and protocols Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Undertake general office and reception duties including front desk, telephone and email Liaise with outside agencies Support colleagues and be a team player Respect confidentiality and data protection rules Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Job responsibilities

Book patients in, on arrival at the practice and monitor those using self-check in Make new/follow-up/routine/emergency and home visit appointments of an appropriate length for patients' needs Cancel and/or re-arrange appointments, as necessary Receive, navigate and make telephone calls, as required Promptly take messages, ensuring accuracy of detail Process incoming and outgoing mail Facilitate effective communication with patients and other service users Initiate contact with and respond to, requests from patients via email and text messaging service Initiate contact with and respond to, requests from team members and external agencies Photocopy, scan and shred documents as required File and store records as required Input data into the patient's healthcare records, as necessary and ensuring accuracy Manage written, verbal and electronic communication in a diplomatic, empathetic, supportive and informative way, especially when dealing with sensitive information Manage queries in an efficient manner Maintain a clean, tidy, effective working area at all times Assisting with opening and closing of the practice Providing general assistance to GP's and the clinical teams within the practice Monitor and maintain the reception area and notice boards and perform other duties relating to the premises in accordance with practice procedures Provide cover during staff absences Process requests for non-NHS services Participate and comply with all mandatory training and ongoing personal development Apply practice policies, standards and guidance

Person Specification

Qualifications

Essential

Educated to GCSE or equivalent in English and Maths at Level C or above
Experience

Essential

A minimum of one years' experience in a customer focused area working with the public Excellent interpersonal and communication skills (written and oral) A team player with a proven track record Excellent IT skills - Word, Excel, and NHS Clinical systems EMIS Approachable, caring and sensitive manner Telephone experience
Desirable

Ability to use own initiative Ability to work with a wide variety of tasks Willingness to learn new systems quickly Previous experience of working in health care services
Job Type: Permanent

Pay: 12.55 per hour

Expected hours: 16.5 - 22 per week

Benefits:

On-site parking
Work Location: In person

Application deadline: 27/01/2026