Job Description

Responsible to

Practice Manager / Assistant Practice Manager

Job Summary

The receptionist is the first point of contact for patients and visitors to the practice. The role is essential in providing a high-quality, patient-focused service, supporting the clinical team, and ensuring the smooth day-to-day running of the practice while maintaining strict confidentiality at all times.

Main Duties and Responsibilities Patient Services

Greet patients and visitors courteously, both in person and by telephone Manage incoming calls, booking appointments appropriately using the clinical system (e.g. EMIS) Handle appointment requests, including urgent and routine appointments, in line with practice policies Register new patients and process patient change-of-details requests Signpost patients to the appropriate service (GP, nurse, pharmacist, NHS 111, community services, etc.) Manage patient queries, concerns, and requests in a calm and professional manner
Administrative Duties

Accurately record patient information on the clinical system Process repeat prescription requests in accordance with practice policy Scan, code, and file incoming clinical correspondence Manage incoming and outgoing post Support QOF, recall systems, and patient invitations as required Maintain tidy and organised reception and waiting areas
Confidentiality & Data Protection

Maintain strict patient confidentiality at all times Comply with GDPR, Caldicott principles, and practice information governance policies Ensure sensitive conversations are handled discreetly
Teamwork & Communication

Work collaboratively with GPs, nurses, and administrative staff Escalate concerns appropriately to senior staff when required Attend team meetings and training sessions as requested Support colleagues during busy periods to ensure service continuity
Health & Safety

Follow practice health and safety policies and procedures Report hazards, incidents, or concerns promptly Assist with infection control procedures within reception areas
Job Type: Full-time

Pay: 12.21-14.50 per hour

Expected hours: 37.5 per week

Benefits:

Bereavement leave Free flu jabs On-site parking Sick pay
Experience:

medical receptionist: 1 year (required)
Work Location: In person