Job Description

Beeches Green Surgery is looking for a Medical receptionist to join their friendly and hardworking team.
The ideal candidate will have excellent customer service and communication skills and will work as part of a team. Previous experience of working in a GP Practice is desirable but not necessary as full training will be given.
We require someone who is reliable and flexible to cover holidays and sickness when needed.
For an informal discussion or visit please contact the Practice Manager, Rebekah Bircher on 01453 763980.
Main duties of the job
Administrative:

• To have a thorough knowledge of all Practice procedure
• To work in accordance with written protocols
• Pulling/filing of notes as necessary

• Filing post in medical records
• Photocopying /scanning

Reception

• Open and close the practice according to Practice procedures
• Book, cancel or amend appointments for patients
• Handle prescription requests in accordance with Practice protocol
• Deal with patient enquiries
• Take messages and enter information on appropriate systems
• Deal with test results
• Maintain stationary stocks in reception and GP consultation rooms
• Ensure reception area is clean and tidy

Information Technology

• Registration of new patients computer data entry and medical records
• Process change of address
• Registration of patients for online services

Telephone

• Have a working knowledge of the telephone system
• Receive incoming telephone calls, record messages accurately and make contact with other members of the healthcare team

Other Tasks

• General clerical or administrative duties as required

About us
Beeches Green Surgery is a friendly, busy practice in the heart of Stroud. The reception team is integral to the day to day running of the practice.
Details
Date posted
30 May 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A3648-25-0000
Job locations
Beeches Green
Stroud
Gloucestershire
GL5 4BH
Job description
Job responsibilities
Job Responsibilities
Administrative:

• To have a thorough knowledge of all Practice procedures
• To work in accordance with written protocols
• Pulling/filing of notes as necessary
• Filing post in medical records
• Fax and photocopy as requested

Reception

• Open and close the practice according to Practice procedures
• Book, cancel or amend appointments for patients
• Handle prescription requests in accordance with Practice protocol
• Deal with patient enquiries
• Take messages and enter information onto appropriate systems
• Deal with test results
• Maintain stationary stocks in reception and GP consultation rooms
• Ensure reception area is clean and tidy

Information Technology

• Registration of new patients - computer data entry and medical records
• Process change of address
• Registration of patients for online services

Telephone

• have a working knowledge of the telephone system
• Receive incoming telephone calls, record messages accurately and make contact with other members of the healthcare team

Other Tasks

• general clerical or administrative duties as required

The job description is not an exhaustive list of duties. Receptionists are required to be adaptable and willing to undertake a wide range of duties within the practice. The job description will be reviewed and updated on a regular basis to ensure the business needs of the Practice are met. Job description
Job responsibilities
Job Responsibilities
Administrative:

• To have a thorough knowledge of all Practice procedures
• To work in accordance with written protocols
• Pulling/filing of notes as necessary
• Filing post in medical records
• Fax and photocopy as requested

Reception

• Open and close the practice according to Practice procedures
• Book, cancel or amend appointments for patients
• Handle prescription requests in accordance with Practice protocol
• Deal with patient enquiries
• Take messages and enter information onto appropriate systems
• Deal with test results
• Maintain stationary stocks in reception and GP consultation rooms
• Ensure reception area is clean and tidy

Information Technology

• Registration of new patients - computer data entry and medical records
• Process change of address
• Registration of patients for online services

Telephone

• have a working knowledge of the telephone system
• Receive incoming telephone calls, record messages accurately and make contact with other members of the healthcare team

Other Tasks

• general clerical or administrative duties as required

The job description is not an exhaustive list of duties. Receptionists are required to be adaptable and willing to undertake a wide range of duties within the practice. The job description will be reviewed and updated on a regular basis to ensure the business needs of the Practice are met.
Person Specification
Experience
Essential

• Good communicator (verbal & written), ability to work autonomously when required, ability to relate to the interviewing team and personality to match the culture of practice, pleasant and professional manner.

Qualifications
Essential

• GCSE grade A to C in English and Maths or equivalent

Person Specification
Experience
Essential

• Good communicator (verbal & written), ability to work autonomously when required, ability to relate to the interviewing team and personality to match the culture of practice, pleasant and professional manner.

Qualifications
Essential

• GCSE grade A to C in English and Maths or equivalent