Job Description

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgement and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required using a variety of IT systems including EMIS and Docman.

Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

Ensure the waiting room area is kept in a tidy in turn with other staff.

Applicants must be prepared to work additional shifts as and when required.

Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.

Job Type: Part-time

Pay: From 12.46 per hour

Expected hours: 17.25 per week

Benefits:

On-site parking
Application question(s):

Applicants must be prepared to work additional shifts as and when required.
Experience:

Medical Receptionist: 1 year (required)
Work Location: In person

Application deadline: 12/12/2025
Reference ID: KMC RECNOV25