We are looking for a personable, organised, and professional individual to join our general practice in Tredegar as a Part-Time Medical Receptionist. You will play a vital role as the first point of contact for patients and visitors, ensuring that the reception runs smoothly and patients receive high-quality care and service. You will be responsible for managing patient appointments, handling queries, and supporting the practice team with administrative tasks. The ideal candidate should have a flexible approach, especially when covering colleagues' leave, and will ideally have experience in a similar setting.
Key Responsibilities:
Front Desk Operations: Greet and assist patients and visitors at the reception and over the phone in a friendly and professional manner. Appointment Management: Schedule, amend, and cancel patient appointments efficiently using the practice's computer system. Patient Records: Maintain and update electronic patient records, ensuring accuracy and confidentiality in compliance with GDPR and practice protocols. Telephone Handling: Manage incoming calls, responding to patient queries, and directing calls to the relevant clinical or administrative staff.
Prescription Requests:
Process patient prescription requests in line with practice procedures. Administrative Support: Assist with clerical duties, including scanning, filing, photocopying, and general data entry. Communication: Act as a liaison between patients, doctors, nurses, and other members of the practice team to ensure smooth communication and service delivery. Confidentiality: Ensure that patient information is handled with discretion and sensitivity in line with NHS and practice confidentiality policies.
Flexibility:
Provide cover for colleagues during annual or sickness leave, as and when required. Required Skills and Qualifications: Education: Minimum GCSE level or equivalent. Experience: Prior experience in a medical or general practice setting is preferred, though not essential. IT Skills: Competent in using computer systems, particularly Word, Microsoft Office.
Experience with practice management systems, EMIS, Docman, GPTR, WCCG, CWS is advantageous, although training will be provided. Communication: Strong verbal and written communication skills, with the ability to interact empathetically and professionally with patients and colleagues. Organisation: Excellent time management, multitasking abilities, and attention to detail. Team Player: Ability to work as part of a team as well as independently, with a proactive and flexible approach.