Job Description

Medical Receptionist
15 hours per week 12.45 per hour
Wareham Surgery is seeking someone who enjoys a challenge, has good communication and keyboard skills and a courteous manner. The ability to work under pressure and to be flexible to cover colleague absence is vital. Please go to warehamsurgery.nhs.uk for an application form.

MEDICAL RECEPTIONIST - JOB DESCRIPTION

MAIN PURPOSE OF POST: To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff at this very busy practice.

RESPONSIBLE TO: Line Manager

HOURS OF WORK: 15 hours per week (5 hours per day), to include mornings, afternoons and evenings each week. All hours are subject to alteration during periods of cover for colleagues' leave or sickness; reception is covered between 8:00am and 7:00pm, Monday to Friday.

MAIN RESPONSIBILITIES OF THE POST:

1. RECEPTION DUTIES
Ensure efficiency of appointment system and monitor flow of patients into consulting rooms and treatment rooms and ensure that patients without appointments who need "urgent consultation" are seen in a logical and non-disruptive manner
a. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
b. Respond to all queries and requests for assistance from patients and other visitors.
c. Receive and make calls as required. Divert calls and take messages as appropriate.
d. Enter requests for home visits on to GP list and visit list stating relevant information, and follow the practice protocol for any other instructions regarding visits
e. Ensure that requests for prescriptions are actioned within 48 hours.
f. Action requests for ambulance or car transportation.
g. Be conversant with the practice computer system with particular regard to patient identity and repeat prescribing.
h. Advise patients of relevant charges for private services, accept payment and issue receipts for same.
i. Any other duties which might reasonably be expected of the post.

2. MANAGEMENT OF APPOINTMENT SYSTEM
a. Ensure total familiarity with the appointment system, including regular and incidental variations.
b. Book appointments ensuring correct information is recorded.
c. Monitor effectiveness of the system and report any problems or variations required.

3. MANAGEMENT OF MEDICAL RECORDS
a. Scan patient information into appropriate patient record as directed by the doctor.
b. Retrieve and re-file records as required, ensuring that strict alphabetical order is adhered to.
c. Ensure records are kept neat and tidy and in good repair with all the necessary information on the cover.
d. Amend patient details on the computer and on the paper records when changes occur.

4. START AND END OF DAY PROCEDURES including
a. Open up premises at the start of the day, turn off alarm system and make all necessary preparation to receive patients.
b. Ensure that the telephone system is operational at the beginning of each day and switched over to the night service at the end of the day.
c. Secure premises at the end of the day, ensuring the building is secured, all unnecessary lights are off and alarm activated.

SPECIAL REQUIREMENTS OF THE POST:
a. An understanding, acceptance and adherence to the need for strict confidentiality.
b. An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients' enquiries and requests.
c. The need to be flexible and be prepared to cover leave and sickness.
d. Excellent communication skills.

MEDICAL RECEPTIONIST - PERSON SPECIFICATION
The successful applicant will be neat and tidy in appearance and in good health. He/she will have attained a good standard of basic education and will have had some reception/office experience, with the ability to use general office equipment. He/she will have good common sense, be a good team worker, and will have the ability to deal with the general public in a pleasant and courteous manner. The job requires flexibility as the reception area is staffed from 8:00am until 7:00pm, Monday to Friday.

MEDICAL RECEPTIONIST - THE NHS PENSION SCHEME
All GP practice staff are entitled to join the NHS Pension Scheme. For full details please access their website at www.nhsbsa.nhs.uk/pensions.

Job Type: Part-time

Pay: 12.45 per hour

Benefits:

Company pension On-site parking
Work Location: In person