Job Description

JOB PURPOSE

To provide a comprehensive reception service to achieve an efficient and effective service in providing the best possible care to patients.



Receptionists will:


Greet people in a professional and courteous manner

Pass on relevant information and answer queries

Assist people to access the services they need


Undertake a variety of reception duties to assist in the smooth running of the Practice

MAIN DUTIES AND RESPONSIBILITIES

Answer the telephone as a priority

Book/cancel appointments

Take messages accurately and pass on in a timely manner

Organise home visit requests

Deal with general enquiries and complaints

To forward any queries relating to prescriptions to the Pharmacy Technicians

Give out pathology results

Register new patients and temporary residents and make up paper records

Process deducted patients and send records to Primary Care Services Agency

Greet and direct patients and visitors

Organise translators Respond to the needs of GPs and Nurses to enable efficient clinics

Input and extract information from the Practice computer system

Update the clinical system with information eg smoking, ethnicity

Action change of address notification

Any other filing, record keeping and distribution of documents as appropriate

Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries Fully utilise EMISWeb and other IT systems

Monitor and check tasks and work flows Communicate effectively with the reception team to ensure policies and procedures are kept up to date Keep directories and data bases up to date to ensure an efficient work flow

Demonstrate duties to new or less experienced staff

Resolve job related issues, including patient documentation and help resolve minor problems

Photocopying

Dealing with mail - internal and external

Attend meetings when required

To work safely at all times in accordance with legislation and Practice policies and procedures

Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness

Any other reasonable duties requested by the Practice Manager or GP



* This list is not exhaustive