Job Description

JOB DESCRIPTION & PERSON SPECIFICATION

To provide an efficient and friendly reception and administrative service to patients, clinicians, and visitors. The Medical Receptionist is the first point of contact and plays a key role in delivering a professional, caring, and patient-focused service.

General Information

JOB TITLE: Medical Receptionist

GRADE: 12.21 per hour

HOURS: 20 hours a week Monday to Friday shifts between 8am - 8pm flexible shifts

DEPARTMENT: Reception

ABOUT Alvaston Medical Centre and Aston Surgery- (GP Surgery, 3 partners and 11,500 service-users/patients over 2 sites).

We are a busy medical practice and we open from 8am - 6.30pm Monday and Friday and 8am- 8pm Tuesday - Thursday . You will be required to work shifts that start or end at the above times. You may be required to cover at our branch site in Aston On Trent. You must have experience in a customer care environment, ideally medical and have energy, enthusiasm and be self-motivated with excellent communication skills.

Brief overview of the type of duties and responsibilities undertaken by an Alvaston and Aston Medical Centre Receptionist / Administrator.

Making appointments. Managing home visit requests. Dealing with general enquiries and complaints. Contacting other Providers.
Reception Duties

Registering new patients and temporary residents. Greeting and directing patients and visitors. Arranging appointments. Ensuring outstanding enquiries are explained and handed over to the next shift as necessary. Responding to the needs of doctors and nurses during surgery. Collecting payments from patients for non-NHS services. Dealing with general enquiries.
General

Input and extract information from Practice computer system (TPP SYSTEM ONE). Observe Health & Safety Guidelines at all times. Any other reasonable duties as necessary.
JOB SPECIFICATION

Essential/Desirable

Previous customer service or reception experience.

Experience in a medical or NHS setting

Excellent communication and interpersonal skills

Knowledge of EMIS / SystmOne

Ability to work under pressure in a busy environment

Understanding of clinical terminology

Good IT and administrative skills

First aid or basic medical training

Organised, reliable, and flexible approach

High level of professionalism and discretion

Knowledge of repeat prescription processes

Communication

Support and communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating to enable us to be accessible to all. Anticipate barriers to communication and take action to improve communication Communicate effectively with team members and act as an advocate when representing the patients' and colleagues' viewpoints to others
Delivering a quality service

Prioritise, organise and manage own workload in a manner that maintains and promotes quality Assess own performance through self and peer review, benchmarking and formal evaluation (e.g. appraisals). Participate in the maintenance of quality governance systems and processes across the organisation Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required Support and participate in shared learning across the practice and wider organisation Participate in the management, review and identify learning from patient complaints, incidents and near-miss events utilising a structured framework (e.g. root-cause analysis)
Team working

Understand own role and scope in the organisation and identify how this may develop over time Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working in team activities that create opportunities to improve patient care
Management of risk

Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients Monitor work areas and practices to ensure they are safe and free from hazards and conform to health (including infection control), safety and security legislation, and practice policies, procedures and guidelines Undertake mandatory and statutory training
Utilising information

Use technology as an aid to management in planning, implementation and monitoring, presenting and communicating information Understand own and other's responsibility to the individual organisation regarding the Freedom of Information Act Collate, analyse and present clinical data and information to the team using appropriate charts and/or graphs to enhance care Learning and development Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments Assess own learning needs and undertake learning as appropriate Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information
Equality and diversity

Identify patterns of discrimination, take action to overcome this, and promote diversity and quality of opportunity Enable others to promote equality and diversity in a non-discriminatory culture Support people who need assistance in exercising their rights Act as a role model in good practice relating to equality and diversity Accept the rights of individuals to choose their care providers, participate in care and refuse care. Assist patients from marginalised groups to access quality care
This job description is not to be taken as an exhaustive list of duties and it may be reviewed in the light of changed service needs and development. Any changes will be fully discussed with the post holder. The post holder will be required to carry out the duties appropriate to the grade and scope of the post and must demonstrate flexibility

Disclosure and Barring Services: This post requires a standard/enhanced disclosure by the disclosure and barring service as it is regulated by statute.

Job Type: Full-time

Salary: 12.21 per hour

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Derby, DE24 0GE: DE72 2BE reliably commute or plan to relocate before starting work (preferred)
Experience:

Medical Receptionist: Minimum 1 year (required)
Work Location: In person

Job Type: Part-time

Pay: From 12.21 per hour

Expected hours: 20 per week

Benefits:

Company pension Free parking Sick pay
Schedule:

Monday to Friday
Application question(s):

Can you reliably travel between both of our sites (Aston and Alvaston) when required?
Education:

GCSE or equivalent (required)
Experience:

Medical Receptionist: 1 year (preferred) Customer service: 1 year (required)
Work Location: In person

Application deadline: 01/08/2025