Job Description

General Practice Medical Receptionist & Administrator, 21.5 hours per week

Are you looking for a front-of-house role where a job well done is intrinsic to something really important? A chance to use your people & administration skills to provide gold-standard empathic care in patient health? Have you considered the fantastic job satisfaction found in General Practice?!

What's the role?

We are looking for a motivated, friendly and flexible Receptionist, to work from mainly our Trellech Site NP25 4RB, but can also be from St Briavels GL15 6TN. You'd be joining the Reception team to deliver high quality and efficient front desk patient services. The role also has opportunities in medical administration, providing efficient processing of data and communication behind the scenes.

The role requires exceptional customer service skills with a warm, listening, empathetic nature, as well as great organisation and administrative abilities. You'll be assisting patients in their care, but also all members of the Practice team and affiliated healthcare professionals with queries support and signposting.

It is a bonus if you have medical reception or administration experience, but not essential. Experience in an office with a variety of software packages is essential and attention to detail is crucial.

~ 21.5 hours per week over 4 days.

Closing date for applications, end 18/08/25

What's the offer?

- competitive rates of pay starting at 12.31 per hour

- Agenda for Change Terms & Conditions, which includes

enhanced annual leave

enhanced sick leave entitlements

annual wage reviews, in line with Welsh Government uplifts

- Monday to Friday working only, no weekends or Bank Holidays

- NHS Pension, NHS Occupational Health, onsite free parking, free seasonal flu vaccine, uniform provided

- comprehensive and supportive training with lots of clinical support

Why is a GP Practice such a great place to work?

Working in a GP Practice offers excellent job satisfaction in working closely with patients and a whole multi-skilled Practice team, all the while knowing your high-quality work has been intrinsic to providing a gold-standard patient care pathway.

You'll also liaise a wide variety of healthcare providers - not just our own clinicians, but also those from community hospitals, private providers and hospital departments, all adding to a strong sense of community membership and excellent public service.

We're also only open 08:00 - 18:30 Monday to Friday, with AM and PM shifts of ~5 hours each, so no late nights, weekend working or Bank Holidays!

Why work for Wye Valley Practice?

The Wye Valley Practice is a patient-centred, welcoming & compassionate GP practice focused on providing the very best patient care, staff wellbeing and medical training. A two-site Practice on the beautiful Wales:England border, registered under the Welsh Aneurin Bevan UHB, we're bustling with activity in all teams; like all General Practice, there is never a dull day ahead!

We encourage staff continuing professional development, with team training and events, as well as opportunities in the many varied roles in the Practice, should you be interested.

We value friendly, motivated and enthusiastic staff; all teams mingle, and all efforts are always appreciated and ideas listened to.

The Wye Valley Practice: Two Surgeries, One Aim - Excellence in Healthcare Bridging the Wye.

General functions

Opening and closing of Surgery, depending on rota, including start of day support for colleagues

Welcome patients and visitors, directing initial queries appropriately

Make appointments, registration of temporary and permanent patients, change of patient details, handing out of forms and letters, book patients in

direct patient queries to appropriate member(s) of staff

Answer incoming calls and direct as above

Receive and action emails from patients, tasks from staff

Attend courses as necessary for the Practice, your CPD and/or efficient running of the Reception

Offer cover across both sites for Reception staff absence/annual leave

Assist with and minimise concerns that may lead to patient frustrations

Skills and Competencies

Experience in Reception or Customer Care is essential

Excellent communication, both spoken and written

Well-presented, personable, polite and patient

IT skills, flexibility across software packages

Awareness and adherence to processes and procedures

Retain calm under pressure, maintain confidentiality and data protection

apply common sense in unusual situations

Job Types: Part-time, Permanent

Pay: From 12.31 per hour

Expected hours: 21.5 per week

Benefits:

Company events Company pension Employee discount Free flu jabs Free parking On-site parking Sick pay
Application question(s):

You'll need to be computer literate; what examples of software packages can you use? In your experience, or in your opinion, what do you think the most important behaviours needed for excellent Reception services in General Practice are?
Experience:

Receptionist: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 18/08/2025
Reference ID: Receptionist/Administrator WVP July 25