We are seeking a dedicated and organised Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring the smooth operation of our medical practice and maintaining a welcoming environment for patients.
Responsibilities
Greeting patients warmly and assist with the check-in process.
Schedule appointments and manage the appointment calendar effectively.
Answer phone calls promptly, care navigating to the most appropriate service, addressing enquiries.
Accepting letters, completed forms, specimen bottles etc.
Maintain patient records accurately, ensuring confidentiality and compliance with data protection regulations.
Process registration of new patients, temporary residents, emergency patients and those requiring immediate treatment
Chaperone duties during clinical examinations
Collaborate with medical staff to ensure seamless patient flow throughout the practice.
Word processing tasks
Assist with billing enquires and coordinate with insurance companies when required.
Photocopying and sending medical notes as requested
Ensure the reception area is tidy and well organized at all times.
To organize and ensure the completion of private work within the practice
Post, franking mail, ordering stationery.
Referrals -process day to day-prioritise 2ww
The above list is not exhaustive
Qualifications
A minimum of 2 years experience in general practice is essential.
Excellent communication skills, both verbal and written, with a strong emphasis on customer service.
Proficient in using office equipment and computer systems, including electronic health records (EHR) software, Emis and Docman.
Strong organisational and problem solving skills with the ability to multitask effectively in a fast-paced environment.
Attention to detail and accuracy in managing patient information.
A compassionate attitude towards patients and their families, demonstrating empathy and professionalism at all times.
If you are passionate about providing excellent patient care and have the skills required for this role, we encourage you to apply for the position of Medical Receptionist within our team.