Job Description

Job Summary

We are seeking a dedicated and professional Medical Receptionist / Secretary to join our healthcare team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role is essential in ensuring the smooth operation of our medical practice and enhancing patient experience.

Duties

Greet patients warmly upon arrival and assist them with the check-in process. Schedule appointments and manage the calendar for healthcare providers. Answer phone calls promptly, addressing inquiries or directing calls to appropriate staff members. Maintain accurate patient records and ensure confidentiality in compliance with data protection regulations. Process patient registrations, insurance information, and payments as required. Coordinate with medical staff to facilitate effective communication regarding patient care. Handle administrative tasks such as filing, faxing, and managing correspondence. Assist in maintaining a clean and welcoming reception area.

Skills

Strong organisational skills with attention to detail to manage multiple tasks effectively. Strong People skills. Ability to work under pressure. Excellent verbal and written communication skills to interact professionally with patients and colleagues. Proficiency in office software applications, including word processing and spreadsheet programs. Ability to work independently as well as part of a team in a fast-paced environment. Previous experience in an office or administrative role is advantageous, particularly within a medical setting. Empathy and patience when dealing with patients' needs and concerns.
Join our team as a Medical Receptionist / Secretary where you will play a vital role in supporting our healthcare services while ensuring an exceptional experience for our patients.

Job Types: Part-time, Permanent

Pay: 13.07 per hour

Expected hours: 15 - 30 per week

Benefits:

Company pension On-site parking
Work Location: In person

Application deadline: 23/10/2025
Reference ID: GalaRecOct25