Job Description

Job Summary

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy), assisting patients as required and summarising patients records. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Responsibilities

The following are the core responsibilities of the receptionist/summariser. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system

Process personal, telephone and on-line requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Scanning of patient related documentation and attaching scanned documents to patient's healthcare records

Manage all queries (including administrative queries) as necessary in an efficient manner.

Maintain a clean, tidy, effective working area at all times.

Monitor and maintain the reception area and notice boards.

Support all clinical staff with general tasks as requested.

Summarising new patient records onto the clinical system.

Job Types: Full-time, Permanent

Pay: 12.21 per hour

Expected hours: 37.5 per week

Work Location: In person