Job Description

Job Summary:

To provide secretarial support to the Partners and members of the practice team. Principle Responsibilities: To provide an efficient copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of clinical letters, patient referrals, memorandums, etc. in an accurate manner.



To ensure that fast track and urgent referrals are processed in an efficient manner and all other work is prioritised and processed as appropriate. To provide assistance with private work, ensuring that medical reports are completed accurately and that any invoices are raised from the Finance Assistant. To answer the telephone and either deal with the callers issues or pass the call to someone else in the building in accordance with practice protocols. To take messages from telephone callers, and if a matter cannot be resolved immediately and to ensure that the message reaches the person it is intended for or their deputy within an appropriate length of time.



To liaise with GPs, patients, hospital personnel, PCT staff, Social Services, Mental Health team, and other agencies in a sensitive and appropriate manner. To send and receive documents by email and other systems as appropriate. To file all clinical letters and reports in accordance with practice protocols both electronically and in paper form To deal with other miscellaneous secretarial duties as agreed. Minute taking when required.



Competencies To maintain appropriate consideration, dignity and respect when dealing with patients or other callers to the surgery Ability to plan and organise own workload Key board skills Extensive demonstrable knowledge of Microsoft Word & Outlook Ability to understand and make use of computerised information systems Ability to produce a variety of business documents using different methods of transcript Ability to work in a team environment Personal Attributes: Accurate Articulate Clean and tidy appearance Flexible Reliable Skilful organiser Efficient Approachable Qualifications: Good standard of education A high standard of proven administrative skills Experience of managing the issues outlined above This job description is designed to identify principal responsibilities. The post holder will be required to be flexible in developing the role in accordance with changes within the Yoxall Health Centres agenda and priorities.