Job Description

We are looking for a dedicated and proactive Medical Secretary to join our supportive and friendly team. This role is vital in ensuring smooth day-to-day operations and excellent continuity of patient care. Main Duties and Responsibilities Typing clinical correspondence, reports, and referrals. Processing referrals through NHS systems (e.g.



e-RS). Liaising with hospitals and community services to ensure timely communication and coordination. Managing incoming and outgoing communications (email, phone, letters). Maintaining accurate records, databases, and logs.



Actioning patient requests and administrative queries in a timely manner. Coding and updating clinical records. Supporting the clinical team with ad hoc administrative tasks. Generic ResponsibilitiesEquality, Diversity and Inclusion We are committed to creating a workplace where all individuals can thrive.



Patients and staff are entitled to fair treatment, dignity, and respectfree from discrimination. We expect all staff to uphold and promote these values.Safety, Health, Environment and Fire All staff have a responsibility to work safely and report risks. Staff must comply with relevant legislation including the Health and Safety at Work Act and Fire Regulations.Confidentiality Confidentiality is at the heart of our work. Patient data must be protected at all times, in line with legal and ethical standards.Quality and Continuous Improvement We encourage all staff to participate in service improvement.



Staff are expected to reflect on their work, identify areas for improvement, and engage in quality initiatives. Induction and Learning A full induction programme will be provided. Staff are expected to complete all mandatory training and engage in ongoing professional development. We support knowledge-sharing across the team and encourage staff to mentor others and contribute to a learning environment.



Teamworking and Collaboration We value teamwork and open communication. You will be expected to manage your workload effectively, support your colleagues, and contribute to shared goals. Safe delegation and responsible practice are essential. Information Management All staff are expected to use clinical systems accurately and responsibly.



Proper use of SNOMED CT codes and adherence to data protection regulations are essential. Service Delivery and Policies Staff must follow practice policies and procedures as outlined during induction and in operational guidance. This ensures a consistent and high-quality service for our patients. Security All staff are responsible for maintaining the security of the building, systems, and patient information.



Access codes, passwords, and restricted areas must be safeguarded. Professional Conduct Staff should maintain a professional appearance and attitude at all times. This includes appropriate attire and respectful communication with patients and colleagues. Annual Leave Leave is calculated pro rata based on contracted hours.



Public holidays are also allocated on a pro rata basis. We encourage all staff to take their full annual leave entitlement.