Job Description

Primary Responsibilities

The following are the core responsibilities of the secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Typing letters, reports and associated documentation as required

Liaising with external agencies such as hospitals and community services,

ensuring referrals are processed efficiently

Manage all enquires in an effective manner

Maintain an accurate referrals database

Process calling letters as requested

Scanning of patient related documentation and attaching scanned documents to

patient's healthcare records

Input data into the patient's healthcare records as necessary

Process referrals using the electronic referral system (ERS)

Process requests for information i.e. SAR, insurance / solicitor's letters and DVLA

forms

Process patient letter requests and invoice for private work accordingly

Answer incoming phone calls, transferring calls or dealing with the callers request

appropriately

Manage all administrative queries as necessary

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Support all clinical staff with general administrative tasks as requested

Undertake new staff training

The person specification for this role is detailed below.

Person Specification - Medical Secretary

Experience

Experience of working with the general public - Essential

Experience of administrative / medical secretary - Desirable

Experience of working in a health care setting - Desirable

Skills

Excellent communication skills (written and oral) - Essential

Strong IT skills - Essential

Clear, polite telephone manner - Essential

Competent in the use of Office and Outlook - Essential

Systmone -Desirable

Effective time management (Planning & Organising) - Essential

Ability to work as a team member and autonomously - Essential

Good interpersonal skills - Essential

Problem solving & analytical skills - Essential

Ability to follow policy and procedure - Essential

Personal Qualities

Polite and confident - Essential

Flexible and cooperative - Essential

Motivated - Essential

Forward thinker - Essential

High levels of integrity and loyalty - Essential

Sensitive and empathetic in distressing situations - Essential

Ability to work under pressure - Essential

Job Types: Part-time, Permanent

Expected hours: 25 per week

Benefits:

On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 16/05/2025
Expected start date: 02/06/2025