Job Description

To provide a full secretarial support service to consultants and members of their teams in respect to their general medical duties, diary management and specialist work. To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes.



To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, parents/carers, other departments within the Trust and external bodies.



To produce correspondence and reports by the use of audio transcription technology.



To type urgent clinical letters, including those of a sometimes distressing or emotional nature from audiotape or direct dictation as agreed.



To organise and support meetings on behalf of the Consultant and the Consultant's team, taking and distributing minutes as required.



To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.



Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream



To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.



To manage patient records appropriately, ensuring an up-to-date record is maintained of all case notes returned from the wards and clinics, that patient medical records are available for clinic and appointments are dispatched to other departments as necessary.



To organise own work schedule, adapt the schedule as required to meet commitments to others within the agreed timescales and, where this is not achievable, give notification promptly with reasons to line manager