Job Description

About the Role

Highlands Surgery has an opportunity for a medical secretary to join their team on a part-time basis, for 20-25 hours per week.
With the increasing use of technology in general practice, medical secretaries are playing an increasingly important role in managing patient medical referrals and ensuring that healthcare providers have access to the data they need to deliver high-quality care.

The main responsibilities of the role include:
Process incoming referral requests from GPs, nurses or other clinicians. Use electronic referral systems such as NHS e-referral Service (e-RS). Ensure that any requests for information are appropriately dealt with in a timely, efficient manner. Updating SystmOne, in an accurate and secure manner. Contact patients regarding their referral status. Answer referral related queries from patients via telephone/email. Handle all patient data in line with GDPR and practice confidentiality policies. Ensure referrals meet clinical and administrative guidelines and pathways. Coordinate with practice staff to manage urgent 2WW referrals.
Attend training or meetings relevant to referral processes or NHS updates.

About the Candidate

We would welcome applications from those with the following skills and experience:
Strong administrative experience and good organisation skills.. Excellent general IT skills including MS Office and experience of working with SystmOne. Excellent communication skills. Understanding of the need to maintain confidentiality and data security, at all times. Ability to multi-task and to work accurately under pressure.
Ability to work as part of a team, as well as independently.

About Us

Highlands Surgery is an innovative, and forward-thinking practice based across two clinical sites. With a patient list size of 14,500, we are large enough to offer a diverse range of services while maintaining a supportive, close-knit team environment. We are proud to be a training and development-focused practice with a strong ethos around staff support and continuous improvement.



Our practice is led by three GP Partners and supported by three Salaried GPs, experienced long-term locums, four dedicated Practice Nurses, an Advanced Nurse Practitioner (ANP), and an in-house Pharmacist. We are also a key part of our Primary Care Network (PCN), offering access to services such as Social Prescribers, Emergency Care Practitioners (ECPs), and MSK clinicians.

What makes us different?

Two well-equipped sites for clinical consultations and MSK services A large, professional reception and admin team committed to patient care A dedicated prescription team to manage medication requests efficiently A focus on high-quality, sustainable patient care Strong PCN links with enhanced services to support our patients holistically A 'Good' CQC rating and consistently high QOF achievement

We welcome interest from candidates who are enthusiastic about delivering high-quality care in a collaborative and evolving environment.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.