Job Description

We are seeking a detail-oriented and reliable Medical Secretary with experience in healthcare administration, particularly in writing referrals and processing insurance forms. The ideal candidate will play a crucial role in ensuring accurate documentation, timely communication with healthcare providers and insurers or stakeholders, and maintaining strict patient confidentiality .We are looking for a detail-oriented and reliable Medical Secretary with experience in healthcare administration, particularly in writing referrals and processing insurance forms. The ideal candidate will play a critical role in ensuring accurate documentation, timely communication with healthcare providers and insurers, and maintaining strict patient confidentiality. Referral Management: - Accurately prepare, submit, and track medical referrals to specialists, hospitals, and ancillary service providers.



Coordinate with physicians and patients to gather necessary documentation and information. - Follow up with external providers to confirm appointment scheduling and the completion of referrals. Insurance Form Processing: - Complete and submit insurance forms (e.g., prior authorisations, claims forms, and medical necessity documentation). - Liaise with insurance companies for pre-certifications, approvals, and clarifications. Track the status of submitted forms and provide updates to patients and providers as needed. Confidentiality & Compliance: - Maintain strict confidentiality of all patient records and personal information. - Comply with UK GDPR regulations and institutional policies related to patient data privacy. - Ensure that all electronic and paper documentation is securely stored and accessible only to authorised personnel.

Administrative Support:

- Answer phone calls, respond to inquiries, and relay messages accurately. - Maintain updated records in the electronic medical record (EMR) system. - Assist with general administrative tasks such as scheduling, filing, and correspondence.