Job Description

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.



The post holder is required to provide comprehensive secretarial, waiting list management and administrative support to medical and nursing staff within the Palliative Care Team. They will assist medical and nursing colleagues with a wide range of service and functions. This includes dealing with enquiries direct from staff, patients and members of the public ; processing of referrals; communicating appointment related information to patients/carers; co-ordinating the Palliative Care MDT, and supporting with a variety of team matters and procedures. The role is primarily office based, although some aspects of non- direct patient care and education are required.



The post holder is required to provide comprehensive secretarial, waiting list management and administrative support to medical and nursing staff within the Palliative Care Team. They will assist medical and nursing colleagues with a wide range of service and functions. This includes dealing with enquiries direct from staff, patients and members of the public ; processing of referrals; communicating appointment related information to patients/carers; co-ordinating the Palliative Care MDT, and supporting with a variety of team matters and procedures. The role is primarily office based, although some aspects of non- direct patient care and education are required.



University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.



All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.



UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.



At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Perform a range of general office duties:

filing, storage of information, photocopying, faxes and e-mail transmission



Competent in IT Systems / processes



Maintenance of computerised and manual information systems/ records



Appointment scheduling /Proactive management of Consultant outpatient waiting times and lists



Compile Medical Staff rotas



The post holder will have contact with other members of the secretarial and admin teams, and the clinic team, including Consultants. The ability to communicate effectively with different members of the multidisciplinary team is essential.



The post holder is required to provide comprehensive secretarial, waiting list management and administrative support to medical and nursing staff within the Palliative Care Team. They will assist medical and nursing colleagues with a wide range of service and functions. This includes dealing with enquiries direct from staff, patients and members of the public ; processing of referrals; communicating appointment related information to patients/carers; co-ordinating the Palliative Care MDT, and supporting with a variety of team matters and procedures. The role is primarily office based, although some aspects of non- direct patient care and education are required.



Lead on weekly Palliative Care MDT preparation, document outcomes of same and disseminate outcomes accordingly



Responsible for the management of placement allocation requests with the team, provision of information packs and compilation of feedback questionnaires.



Arrange various meetings, room bookings and manage the team diary



Take formal minutes of meetings using the agreed templates and share these in a timely manner



Order stationary stock and office supplies.This includes the maintenance of adequate stock of Memory boxes, Condolence cards and Specialist Palliative Care Team information packs



Maintain the Condolence Cards Register and subsequent writing and posting of these on a weekly basis



Responsible for the distribution, stock monitoring and retrieval of T34 McKinley pumps at UHNM, ensuring timely discharge and symptom control.



Ensure incoming and outgoing correspondence (both routine and non-routine) are dealt with in a timely manner. Judgement and information analysis will need to be exercised when dealing with enquiries, including when to escalate cases to the nursing or medical members of the team or community colleagues



To collect statistical information and reports as requested. This includes sharing data with the integrated care board quarterly and compiling figures for the palliative care team annual report

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Required to manage own diary, prioritizing own workload in order to meet the demands of the needs of own service as well as those of departments/ wards, often working under pressure in a busy office environment

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A large proportion of this role will be office based working; there may be occasions when the post holder will be expected to visit clinical areas



Act as first point of contact for distressed staff members, relatives or members of the public who contact the Specialist Palliative Care team at UHNM



There is a requirement to exchange sensitive, complex and emotive verbal and written information with patients, staff and carers which requires tact and diplomacy



The post requires a combination of an often unpredictable work pattern and frequent deadlines to achieve



Support the team with the delivery and evaluation of education events- responsible for the management of queries, bookings, and compilation of feedback