Job Description

The closing date is 21st Oct 2025

Job summary

---------------


The medical secretary will be required to provide efficient and effective secretarial duties to named consultants and their team and act as the first point of contact for all forms of communication for the consultants and their team. The medical secretary will also provide flexible secretarial support to clinical teams as requested by the Senior Operational Manager to support service requirements during absence as necessary.


The medical secretary will work with support administrative teams to develop collaborative working partnerships which positively contribute to the overall efficiency of the team.

Main duties, tasks & skills required

-----------------------------------------

To prioritise all incoming mail and action accordingly To answer all incoming telephone calls and emails from patients, carers and other healthcare professionals in an efficient manner. Actioning and resolving queries or referring onto other departments and agencies as appropriate Communicate with patients, colleagues, internal and external Ensure all investigation results are readily available to the clinical staff Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary Prioritise own work efficiently and effectively, highlighting any issues to the Band 4 Type all forms of clinical correspondence as dictated by medical staff, by use of audio or copy typing Liaise with the outpatient team regarding outpatient appointments To action fast track referrals (if appropriate) to ensure timely appointments are made.

About us

------------


At

Somerset NHS Foundation Trust

, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Flexible working options

to help you balance work and life

NHS pension scheme

for long-term financial security

Generous annual leave allowance

to recharge and relax A strong focus on

career development

to help you grow and achieve your potential

Additionally, you'll gain access to our

Blue Light Card

, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.


We are proud to foster a

diverse, skilled, and inclusive workforce

, and we encourage applications from all backgrounds.

Why Somerset?

Somerset offers the perfect blend of

idyllic countryside, outstanding areas of natural beauty

, and

breathtaking coastlines

, with vibrant cities like

Bristol

,

Bath

, and

Exeter

just a short drive away - and only two hours to

London

.


The region is home to excellent

educational facilities

, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all

- the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

-------------------


For a full list of duties and responsibilities, please refer to the attached and Person Specification.

Person specification

------------------------


###

Qualifications

####

Essential

GCSE English and Mathematics


Minimum of two years office management and administrative experience


Ability to demonstrate an intermediate level of skill across Microsoft Office Suite of software (including Word, Excel, PowerPoint, Outlook)




###

Experience

####

Essential

Awareness of the importance of maintaining patient confidentiality Good communication skills both written and oral. Ability to operate a personal computer with knowledge of word processing, spreadsheets, database and presentation software Ability to understand and work with financial, administrative and personnel processes and practises Strong customer service skills Accuracy and attention to detail Excellent communication skills, confident and assertive, clarity in written, telephone and face to face contacts Ability to communicate with multi-disciplinary professionals and staff incorporating diplomacy and absolute discretion Capability to organise meetings An effective and supportive team player with the capability, confidence, temperament and self-motivation to work independently where circumstances dictate Ability to work to Standard Operating Procedures (SOPs) Evidence of ongoing personal development.



####

Desirable

Experience of working within an office environment Previous NHS experience Knowledge of medical terminology



###

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.


###

For help with your application, contact:

Emma Price


emma.price@somersetft.nhs.uk


07353100028


###

Pay scheme

Agenda for Change


###

Band

Band 3


###

Salary

24937.00 to 26598.00 Yearly
###

Contract

Permanent


###

Working pattern

Full-Time


###

Reference number

184-OL-OR-3433


###

Job locations

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA