Job Description

We are a welcoming, semi-rural GP practice with a fantastic and friendly team and were excited to be recruiting a new member to join our secretarial department.
This is a rewarding and varied opportunity to make a real difference, supporting both patients and colleagues in the delivery of high-quality primary care. The role offers the chance to work closely with our clinicians, management, and administrative teams, ensuring the smooth running of our practice through efficient and professional secretarial support.
We pride ourselves on providing excellent support and development for our staff and are seeking an experienced, organised and motivated Medical Secretary to become part of our wonderful team.

• Salary: Starting from 12.21to 12.76 per hour, depending on experience
• Contract Type: Permanent
• Working Pattern: Full-time (preferred)
• Hours: 37.5hrs per week (Monday - Friday 9am-5pm) with occasional Saturdays where required
• Annual Leave: 6 weeks per year (inclusive of bank holidays)

Main duties of the job
As a General Practice Secretary, you will provide comprehensive administrative and secretarial support to GPs and other healthcare professionals. Your key duties will include:

• Providing accurate and efficient audio and copy typing services, including letters, reports, referrals, and meeting minutes.
• Processing referrals and advice & guidance requests through the e-Referral Service (ERS), including urgent two-week-wait cancer referrals, and managing rejected referrals appropriately.
• Handling Subject Access Requests (SARs) and supporting the completion of medical and insurance reports.
• Processing medical reports and invoices, and assisting with payments and record-keeping.
• Maintaining accurate spreadsheets and electronic records within EMIS Web, ensuring confidentiality and data protection compliance.
• Supporting the achievement of Quality and Outcomes Framework targets and accurate clinical coding.
• Monitoring and managing the secretary mailbox, responding to emails.
• Liaising with hospitals, community services, outside agencies, and patients to coordinate effective communication and follow-up.

You will also contribute to wider practice activities, including:

• Assisting with meetings, minute-taking, and general administrative organisation.

This is a varied and fulfilling role requiring excellent communication, prioritisation, and problem-solving skills, with the ability to use initiative and work effectively as part of a team.
See attached job description for more details.
About us
We are a semi-rural GP practice set within beautiful countryside locations, offering excellent levels of patient care in a friendly and supportive environment.
Our team includes GPs, GP Registrars, Nurses, Pharmacists, Healthcare Assistants, a Musculoskeletal Practitioner, a Mental Health Practitioner, a Social Prescriber along with a Management Team and Reception/Admin teams.
We take pride in fostering a collaborative and inclusive workplace where staff are valued, supported, and encouraged to develop their skills.
What we are looking for

• Previous experience in a medical secretarial or administrative role, ideally in a healthcare setting.
• Proficiency in EMIS Web, Docman, AccuRx and Microsoft Office applications.
• Excellent typing, organisational and time management skills.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality and manage sensitive information appropriately.
• A positive, professional and patient focussed attitude.

Why join us?

• NHS Pension Scheme membership.
• Supportive and friendly team culture.
• Opportunities for ongoing training and professional development.
• A role that truly contributes to improving patient care and supporting clinicians.

Details
Date posted
16 December 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A2234-25-0041
Job locations
Kiddemore Green Road
Brewood
Stafford
ST19 9BQ
Leabank House
The Cobbles
Stafford
ST19 9NB
Job description
Job responsibilities
Main Responsibilities
Provide an efficient audio, copy typing, and word processing service for GPs and other health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memoranda, and other correspondence in an accurate and high-quality manner.
Process referrals and advice & guidance requests via the e-Referral Service (ERS), including urgent two-week wait (2WW) suspected cancer referrals, as well as urgent and routine referrals.
Manage rejected referrals, ensuring appropriate signposting or resubmission as required.
Process Subject Access Requests (SARs) for medical records in line with data protection legislation.
Retrieve medical records and assist with the completion of medical or insurance reports.
Process medical reports and letters, including the use of the practices invoicing system.
Handle payment paperwork and cash transactions in accordance with practice procedures.
Maintain accurate spreadsheets and databases to support administrative tasks.
Be familiar with local services and referral criteria to ensure appropriate signposting.
Carry out clinical and administrative coding within patient medical records accurately.
Support the achievement of Quality and Outcomes Framework (QOF) targets through accurate data entry and documentation.
Monitor, respond to, and manage emails sent to and from the secretarial mailbox in a timely manner.
Liaise effectively with hospitals, community services, outside agencies, and patients to support the delivery of coordinated care.
Assist managers with clerical and administrative duties as required.
Establish and maintain effective filing and administrative systems to ensure that written and electronic information is easily accessible, up to date, and secure.
File patient records and correspondence accurately within patient medical records.
Receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communication, taking messages and dealing with queries as appropriate.
Maintain the clinical computer system accurately and securely, ensuring compliance with confidentiality policies.
Provide cover for members of the secretarial team during periods of sickness, annual leave, or high workload.
Receive, sort, and dispatch incoming and outgoing mail promptly.
Participate actively in team meetings, staff training sessions, and development activities as required.
Ancillary duties:
Undertake other reasonable clerical or administrative tasks associated with the role of a secretary.
Assist with the organisation and facilitation of influenza vaccination programmes and COVID-19 vaccination booking and administration where required.
Provide support to the reception and administrative teams, covering gaps in rotas or staffing to ensure the smooth running of the practice.
Assist with the collection of statistics, data, and information as required, including supporting audits for managers and healthcare staff.
Support audit and data-gathering activities as directed by managers or clinicians.
Attend meetings, take accurate minutes, and distribute them appropriately.
Maintain adequate supplies of office stationery to ensure secretarial and administrative tasks can be completed efficiently. Job description
Job responsibilities
Main Responsibilities
Provide an efficient audio, copy typing, and word processing service for GPs and other health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memoranda, and other correspondence in an accurate and high-quality manner.
Process referrals and advice & guidance requests via the e-Referral Service (ERS), including urgent two-week wait (2WW) suspected cancer referrals, as well as urgent and routine referrals.
Manage rejected referrals, ensuring appropriate signposting or resubmission as required.
Process Subject Access Requests (SARs) for medical records in line with data protection legislation.
Retrieve medical records and assist with the completion of medical or insurance reports.
Process medical reports and letters, including the use of the practices invoicing system.
Handle payment paperwork and cash transactions in accordance with practice procedures.
Maintain accurate spreadsheets and databases to support administrative tasks.
Be familiar with local services and referral criteria to ensure appropriate signposting.
Carry out clinical and administrative coding within patient medical records accurately.
Support the achievement of Quality and Outcomes Framework (QOF) targets through accurate data entry and documentation.
Monitor, respond to, and manage emails sent to and from the secretarial mailbox in a timely manner.
Liaise effectively with hospitals, community services, outside agencies, and patients to support the delivery of coordinated care.
Assist managers with clerical and administrative duties as required.
Establish and maintain effective filing and administrative systems to ensure that written and electronic information is easily accessible, up to date, and secure.
File patient records and correspondence accurately within patient medical records.
Receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communication, taking messages and dealing with queries as appropriate.
Maintain the clinical computer system accurately and securely, ensuring compliance with confidentiality policies.
Provide cover for members of the secretarial team during periods of sickness, annual leave, or high workload.
Receive, sort, and dispatch incoming and outgoing mail promptly.
Participate actively in team meetings, staff training sessions, and development activities as required.
Ancillary duties:
Undertake other reasonable clerical or administrative tasks associated with the role of a secretary.
Assist with the organisation and facilitation of influenza vaccination programmes and COVID-19 vaccination booking and administration where required.
Provide support to the reception and administrative teams, covering gaps in rotas or staffing to ensure the smooth running of the practice.
Assist with the collection of statistics, data, and information as required, including supporting audits for managers and healthcare staff.
Support audit and data-gathering activities as directed by managers or clinicians.
Attend meetings, take accurate minutes, and distribute them appropriately.
Maintain adequate supplies of office stationery to ensure secretarial and administrative tasks can be completed efficiently.
Person Specification
Experience
Desirable

• Experience of working in GP practice

Qualifications
Essential

• GCSE grade A to C in English and Maths

Desirable

• Medical Terminology Qualification

Person Specification
Experience
Desirable

• Experience of working in GP practice

Qualifications
Essential

• GCSE grade A to C in English and Maths

Desirable

• Medical Terminology Qualification

Skills Required