Job Description

For more information on the and Responsibilities please click the link below. More detail about the role About the Role This is a fantastic opportunity to co-supervise a large and complex bookings team within Medical Imaging. Each Team Leader will oversee 23 modalities, ensuring smooth operations and high-quality service delivery. Key responsibilities include: Supervising and motivating booking teams to meet performance targets and fill appointment slots Supporting the team with day-to-day issues, including patient escalations and complex cases Managing sickness absence, performance concerns, and supporting staff wellbeing Conducting HR duties including recruitment, induction, and performance reviews Providing guidance and mentorship to junior staff, promoting a positive team culture Managing secretarial functions such as diary coordination, report allocation, and escalation of urgent findings Handling queries from GPs, patients, and other departments with professionalism and empathy Leading on administrative improvements including SOP writing, auditing, and service redesign Ensuring compliance with NHS targets, Trust policies, and data governance standards What Were Looking For Were seeking candidates who are: Experienced in team supervision, with a understanding of NHS administrative processes Organised and detail-oriented, with excellent planning and prioritisation skills Confident in managing complex data and booking systems, such as CRIS, EPIC and NHS e-Referrals Empathetic communicators, able to handle sensitive queries and support distressed patients and relatives Proactive problem-solvers, committed to improving workflows and service delivery If you're ready to take the next step in your administrative career and lead a team making a real difference, wed love to hear from you.

Working Pattern:

37.5 hours per week. Full time, Monday-Friday Interview Date: Provisional Dates of 20th and 21st of November For further information please contact: Lucy Lovering, Admin Line Manager at lucy.lovering1@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.



Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team.



This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us.



We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.