Job Description

We are looking for a Medical Secretary, working up to 40 hours per week, to provide general secretarial support to the clinical team involving word processing, audio typing skills with general clerical duties.
Main duties of the job
To provide an efficient audio, copy typing and word processing service for the clinical team as required. This includes the typing of letters, reports, patient referrals, filling in the detail for appropriate templates, etc in an accurate and quality manner, and sometimes subject to short deadlines.
To liase with 3rd party health care professionals to aid the need of patients
To maintain and keep up to date data logs in computerised patient records
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries and tasks from either patients or services within the NHS
To maintain the computer clinic system in an accurate and secure manner.
To assist with the gathering of statistics and information when required.
To provide internal cover for annual leave within the secretarial department.
To be able to prioritise workload
To inform lead of possible data breaches
To reply or communicate emails that come through from colleagues within NHS service departments
To help maintain the two Teldoc email systems and action/forward information appropriately and timely
Any other duties commensurate with skills and responsibilities
About us
Teldoc is a Super Practice with over 60,000 patients and this role is based in the centre of Telford, TF3.
Details
Date posted
24 June 2025
Pay scheme
Other
Salary
12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A1923-25-0056
Job locations
Teldoc
Towergate
Telford
TF3 4LY
Job description
Job responsibilities
To provide an efficient audio, copy typing and word processing service for the clinical team as required. This includes the typing of letters, reports, patient referrals, filling in the detail for appropriate templates, etc in an accurate and quality manner, and sometimes subject to short deadlines.
To liase with 3rd party health care professionals to aid the need of patients
To maintain and keep up to date data logs in computerised patient records
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries and tasks from either patients or services within the NHS
To maintain the computer clinic system in an accurate and secure manner.
To assist with the gathering of statistics and information when required.
To provide internal cover for annual leave within the secretarial department.
To be able to prioritise workload
To inform lead of possible data breaches
To reply or communicate emails that come through from colleagues within NHS service departments
To help maintain the two Teldoc email systems and action/forward information appropriately and timely
Any other duties commensurate with skills and responsibilities Job description
Job responsibilities
To provide an efficient audio, copy typing and word processing service for the clinical team as required. This includes the typing of letters, reports, patient referrals, filling in the detail for appropriate templates, etc in an accurate and quality manner, and sometimes subject to short deadlines.
To liase with 3rd party health care professionals to aid the need of patients
To maintain and keep up to date data logs in computerised patient records
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries and tasks from either patients or services within the NHS
To maintain the computer clinic system in an accurate and secure manner.
To assist with the gathering of statistics and information when required.
To provide internal cover for annual leave within the secretarial department.
To be able to prioritise workload
To inform lead of possible data breaches
To reply or communicate emails that come through from colleagues within NHS service departments
To help maintain the two Teldoc email systems and action/forward information appropriately and timely
Any other duties commensurate with skills and responsibilities
Person Specification
Experience
Essential

• Practical experience working with others
• Experience of using own initiative
• Practical experience of computerised recording systems

• Work in a General Practice office environment

• Knowledge/skills:
• Excellent communication skills (written and oral)
• IT skills
• Time management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills
• A detailed understanding of a General Practice office environment
• Qualities/attributes:
• Planning and organising
• Performing under pressure
• Adaptability
• Self-motivated
• Flexible
• Understanding of confidentiality

• Good standard of general education
• GCSE mathematics
• GCSE English
• RSA III word processing/information technology or equivalent

• Practical experience working with others
• Experience of using own initiative
• Practical experience of computerised recording systems

• Work in a General Practice office environment

• Knowledge/skills:
• Excellent communication skills (written and oral)
• IT skills
• Time management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills
• A detailed understanding of a General Practice office environment
• Qualities/attributes:
• Planning and organising
• Performing under pressure
• Adaptability
• Self-motivated
• Flexible
• Understanding of confidentiality

• Good standard of general education
• GCSE mathematics
• GCSE English
• RSA III word processing/information technology or equivalent