Job Description

Job Summary To provide secretarial and administrative support to the Practice. Main responsibilities To provide a high standard of word processing for all clinicians. To provide accurate typing of letters, referrals and reports for all clinicians. Administration and monitoring of e-RS, RSS referrals.



Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently. Assist clinicians in the referral of patients to secondary care services. Supporting all clinical staff with general administrative tasks, where required. Managing administrative, email and telephone queries, taking and relaying messages in a polite and helpful manner.



Keep up to date with changes in referral systems and new proformas by reading e-mails and attending training courses. Ensure urgent referrals are dealt with efficiently and promptly and contain all relevant information. Ensure tasks and work-flowed items are acted upon. Ensure correct proformas are being used by clinicians for referral processes.



Attend Practice Learning Events to keep up to date with any changes to systems and procedures. To undertake other duties as may be required from time to time. To work flexibly as part of a team, working extra hours as required. To cover for colleagues due to absence or sickness.



Maintain a clean, tidy, and effective working area at all times. Any other duties as delegated by the management team. The above constitutes the main responsibilities of the post and may be subject to change, to meet the needs of the Practice. Any changes will be discussed prior to implementation, wherever possible.



Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.



A Disclosure and Barring Service (DBS) check (previously CRB check) will be undertaken as a matter of course. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming, non-judgmental and respects the individuals circumstances, feelings priorities and rights. Personal/Professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Undertake mandatory and statutory training as required.

Quality:

The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload, and resources. Portray a professional image at all times. Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Communicate effectively with other service providers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.



Changes to this The duties and responsibilities outlined in this list are neither definitive nor restrictive and may change in details from time to time as the post develops to meet the changing needs of the surgery.