Job Description

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Audio typing of work generated by the consultant and other associated staff in a timely and prioritised manner. This will include personal correspondence as well as clinic and discharge letters in line with Trust policies. Respond effectively to telephone communications, prioritising appropriately and observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary.



Operate as first point of contact for consultant using judgement to establish the validity and priority of enquiries and to be able to respond on behalf of the consultant on routine matters. Liaising with the Admissions Liaison Officers regarding the admission of patients from out-patient clinics and domiciliary visits. Respond to and prioritise receipt of patient test results and follow up, where appropriate. Action internal and external post and general clinical correspondence on a daily basis in line with Trust policies.



To be able to respond on behalf of the consultant on routine matters. Liaising with internal and external consultants to prepare complex medical staff rotas. Maintain diary, arrange appointments, and meetings for consultant physician as required. Retrieving case notes/X-rays when necessary and recording the movement of such on the Patient Administration System, along with keeping these notes in a tidy and complete manner, ensuring that all results are available.



Collect additional information as requested, with the aim of monitoring the quality of service provided in accordance with the Trusts Performance Management Framework. Provide suitable cover for other secretarial staff in cases of absences, as delegated by the Assistant Patient Services Co-ordinator/Patient Services Co-ordinator. Refer to line manager, any changes/cancellations to patient plans and clinics in line with the Outpatient Management Policy. Provide training and support to clerical or trainee staff and to new/temporary staff, checking their work and allocating work to ensure the most urgent work is given priority.



Support administrative processes where clinics need re-scheduling.