Job Description

Epsom and St Helier Postgraduate Medical Centre (PGMC) offers a comprehensive educational programme for doctors in training as well as activities to support the Continuous Professional Development (CPD) of locally employed doctors (LEDs), medical consultants and General Practitioners (GP).
The postholder will be a key member of the team by;

• Providing front of house services including: reception, audio visual support and general support to conference and events activities;

• Supporting the general programmes and events for Postgraduate Medical Education.

• Supporting educational programmes for Locally Employed Doctors (LEDs) in medicine including Horus portfolio support, enhanced induction and practical procedure training days

Main duties of the job
This is a customer facing role and the postholder will provide a front of house service for the postgraduate medical centres including answering queries face-to-face, over the telephone and via email, processing room bookings, setting up and closing down rooms and any ad-hoc requirements to ensure training rooms meet users needs.
Core responsibilities include;

• Administering and organising the provision of education services for the Medical specialties training programmes. This will include organising weekly teaching sessions and periodic regional study days, recording and monitoring training session attendance.
• Supporting meetings for medical specialities and the medical education department.
• Data entry and maintaining records
• Responding to day-to-day issues and reporting faults to ensure a safe and secure learning and working environment is maintained.
• Co-ordinating Trust wide and cross site learning activities as part of the team.

About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Details
Date posted
24 December 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
32,199 to 34,876 a year pa pr incl HCAS (outer)
Contract
Permanent
Working pattern
Full-time
Reference number
200-NN-7458726-RB
Job locations
Epsom and St Helier University Hospitals NHS Trust
Epsom Hospital Dorking Rd Epsom. KT18 7EG & St Helier Hospital and QMH Children Wrythe Lane, Carshalton. SM5 1AA
Epsom & Carshalton
KT18 7EG
Job description
Job responsibilities
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification** Job description
Job responsibilities
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
Person Specification
Education & Qualifications
Essential

• GCSEs including Maths and English
• A Levels or equivalent qualifications

Desirable

• Further training or qualifications in administration, education, or healthcare

Experience
Essential

• Minimum 2 years' administrative experience in an educational or healthcare environment
• Experience of providing excellent customer service

Desirable

• Experience of working in a medical education or NHS setting

Knowledge and Skills
Essential

• Excellent organisational and time management skills
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Office, particularly Word and Excel
• Experience using online teaching platforms (MS Teams)

Desirable

• Knowledge of e-learning systems and medical education structures
• Experience of minute taking, report writing, and data management

Other skills
Essential

• Proactive, enthusiastic, and professional approach
• Ability to work independently and as part of a team
• Flexible, reliable, and able to adapt to changing priorities
• Commitment to equality, diversity, and inclusion

Person Specification
Education & Qualifications
Essential

• GCSEs including Maths and English
• A Levels or equivalent qualifications

Desirable

• Further training or qualifications in administration, education, or healthcare

Experience
Essential

• Minimum 2 years' administrative experience in an educational or healthcare environment
• Experience of providing excellent customer service

Desirable

• Experience of working in a medical education or NHS setting

Knowledge and Skills
Essential

• Excellent organisational and time management skills
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Office, particularly Word and Excel
• Experience using online teaching platforms (MS Teams)

Desirable

• Knowledge of e-learning systems and medical education structures
• Experience of minute taking, report writing, and data management

Other skills
Essential

• Proactive, enthusiastic, and professional approach
• Ability to work independently and as part of a team
• Flexible, reliable, and able to adapt to changing priorities
• Commitment to equality, diversity, and inclusion

Skills Required