Job Description

Overview

We are seeking a dedicated and compassionate Counter Assistant to join our healthcare team. This role involves providing excellent customer service, supporting pharmacy operations, and ensuring patients receive the highest standard of care. The ideal candidate will have experience in pharmacy settings, a keen eye for detail, and a patient-centred approach to service delivery. This position offers an opportunity to work within a dynamic environment where your skills can make a meaningful difference in patients' lives.

Monday - Friday (1pm - 6pm)

Duties

Assist customers at the pharmacy counter with their enquiries and medication needs Manage stock levels, including replenishing shelves and organising medication displays Process transactions accurately using the point-of-sale system Ensure patient confidentiality is maintained at all times during interactions Answer telephone queries Offer informed advice on appropriate treatment of minor ailments and products Provide and support the team in delivering pharmacy services Maintain high standards of branch appearance through effective merchandising and housekeeping. Sell medicines and handle prescriptions in line with the current pharmacy legislation and company policy Follow the company SOPs and protocols Report any matters affecting the company, customer service, security, etc. Maintain good relationships with the pharmacy team, feeding-back relevant customer comments and concerns with the aim of improving the customer experience Maintain and submit all required paperwork The above list is not exhaustive. You may be required to perform other duties, those deemed reasonable by your Manager.

Skills

Previous pharmacy experience is desirable Excellent communication skills with a friendly and professional manner Ability to work effectively as part of a team within a busy environment Good organisational skills with the ability to prioritise tasks efficiently Basic IT skills, including familiarity with pharmacy management systems
Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Expected hours: 25 per week

Benefits:

Employee discount
Work Location: In person