Job Description

About us

:

Macdonald Compleat Angler Hotel in the Marlow is a stunning location and beautiful views - the hotel being the fourhotel close to Marlow high Street, train station with just walking distance . A charming and historic Marlow town is steeped in history.
Becoming a Sales Coordinator here at the Compleat Angler Hotel means joining a group where a world of opportunity exists to develop your skills and progress your career in hospitality.

About the role:

This role is focused on sales, conference, events where you will organize meetings and events and ensure ultimate guest satisfaction and maximize revenues at all opportunities with upgrades, upsells and re-books. You will have excellent communication and organization skills, a true passion for event and hospitality with a keen eye for detail.

Key Accountabilities:

Working with the Sales Office Manager ensure all customer enquiries are fully serviced, including show rounds, functions sheets, contracts, and billing. Produce BEO (function sheets) Use of Opera for data entry completing weekly achieving monthly audit targets Support SOM/DOS at all local wedding, Christmas, seasonal and private event expos, and outreach activities Support the maximization of revenue and profit for the hotel through increased conversion of the right M&E business, maximizing meeting room occupancy, rate opportunities To promote positive working relationships and to ensure that they are maintained with colleagues throughout the hotel Ensure that all correspondence with external parties, guests, companies, or agencies meet the hotel's standards and are dealt with in a timely manner. To have a proactive approach to upselling and upgrading conference, events, and wedding bookings Work as part of a team

Key Measures:

Growth of repeat business Increase conversion rate Weddings and Enquiry/showround/contract conversion Post Event follow up feedback and scoring

Salary:

13.00 per hour

Minimum 1 years experience in a similar role beneficial

Benefits:

Competitive rates of pay at all levels Uniform provided Free meals when on duty Generous discount on regular room rates throughout the group 25% off food, drink, and spa treatments across the group 20% discount on golf Referral Programme Free use of our leisure, pool, and gym facilities at off-peak times Auto-enrolment into our pension scheme and life assurance Access to the Employee Assistance Programme through Hospitality in Action Wagestream app offering a real-time view of accrued pay and access to it
Job Type: Part-time

Pay: 13.00 per hour

Benefits:

Company events Company pension Discounted or free food Employee discount Referral programme Sick pay
Ability to commute/relocate:

Marlow SL7 1RG: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person