Job Description

Where Luxury, Wellness & Excellence Meet

CPASE Health Club is an exclusive members-only destination in Cheshire, known for its state-of-the-art equipment, premium wellbeing facilities, and luxury community-focused environment. We have carefully curated a holistic health and fitness experience that dares to be different.

We are searching for a Member Liaison & Marketing Executive who is polished, professional and passionate about delivering exceptional service within a luxury lifestyle setting.

This is a key role within the business, combining member experience, sales, retention, marketing and elements of club oversight. You will become a face of the brand and an essential part of the member journey.

Your Role: The Heart of Our Member Experience

This role requires a confident, proactive professional who thrives in a luxury environment. You will be the point of connection between our members, our brand and our services, ensuring every interaction reflects the CPASE standard.

You will be responsible for:

Member Experience

Providing a personalised, luxury service to every member Serve as the primary point of contact for enquiries and requests Maintain the highest standards of confidentiality and professionalism Anticipate needs and elevate each member interaction

Sales & Membership Engagement

Representing CPASE with confidence during tours and consultations Building long-lasting relationships and supporting member retention Generating leads and referrals through exceptional service

Marketing, Branding & Social Content

Creating aspirational, on-brand digital content across social platforms Supporting marketing campaigns that elevate the CPASE lifestyle Produce high-quality written communications that reflect our luxury tone
Lead and deliver events that strengthen our community

Leadership & Operational Support

Work closely with Duty Managers and oversee club operations in their absence Is a team player and happy to 'jump in' and be flexible whenever required
Organise, prioritise and multitask with grace and composure

Support Colleagues and contribute positively to team culture Always maintain absolute confidentiality

What We're Looking For

Skills & Qualities

Outstanding interpersonal, communication and customer service skills with the ability to build rapport effortlessly Articulate, polished and emotionally intelligent, with a refined approach to member interaction Highly organised and administratively strong, managing multiple priorities with ease Exceptionally attentive to detail, ensuring every task meets luxury standards A positive, supportive team player, always willing to help wherever needed Warm, polished and member-focused, ensuring every interaction feels exceptional and personalised Calm, professional and precision-driven, performing at their best in an elevated luxury environment Creative and innovative, with experience producing engaging social media content Demonstrates strong independent initiative alongside excellent teamwork skills A skilled multitasker, able to adapt quickly within a fast-paced environment

Experience & Requirements

A minimum of 2 years' management experience within a customer-facing environment (required) At least 2 years of high-quality customer service experience (required) Experience with CRM systems and social media platforms (advantageous) Full UK driving licence (required) Ability to reliably commute to WA16 7RN or relocate prior to commencing the role

Working Hours

Full-time,

42.5 hours per week

, based on

8.5 hours per day across a 7-day rota

, including weekend availability.

Benefits

Gym membership Free or discounted food Free fitness classes On-site parking Opportunity to be part of a luxury, award-winning health club environment

Apply Today

If you are enthusiastic, people-focused, creatively driven, and passionate about delivering exceptional member experiences, we would love to hear from you.

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Discounted or free food Free fitness classes Gym membership On-site parking
Ability to commute/relocate:

Knutsford WA16 7AW: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 2 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person