Job Description

Job Advert

Member Services Officer (Maternity Cover)

The National Association of Local Councils (NALC) represents and supports over 10,000 local councils and 40 county associations across England. We're looking for a proactive, detail-oriented

Member Services Officer

to provide high-quality support to our members and ensure the accuracy of our membership data.



This role combines frontline service delivery with data stewardship and project support, helping to enhance member experience, strengthen engagement, and contribute to NALC's digital transformation.

What you'll be doing:

Member Services

- Acting as the first point of contact for councils and county associations, managing onboarding/offboarding and ensuring smooth access to membership services.

Data Management & Reporting

- Maintain the membership database (CRM), keeping records accurate, consistent, and up to date.

Digital Transformation & AI Support

- Assist with digital projects, including process automation, new tools, and supporting pilots and rollouts that improve member services.

Collaboration & Internal Support

- Work with colleagues across communications, policy, and events to share insights, support engagement, and contribute to wider organisational needs.

Who we're looking for

You'll bring:

At least 2 years' experience in a member-facing or customer service role, ideally in a membership body or non-profit. Confidence in handling member and customer queries in a professional and timely way. Experience using CRM systems to maintain accurate data, and familiarity with digital engagement tools (e.g. Mailchimp, Eventbrite, Ready Membership). Strong digital skills, including Microsoft 365, with the ability to work with datasets and reporting tools.

Please download the job description and person specification for full details.

About us

Established in 1947, NALC is the only national body representing the interests of local (parish and town) councils. We work in partnership with county associations to support, promote and improve local councils. We campaign on their behalf, raise awareness of their work, and provide services that meet their needs.



Joining NALC means being part of a small, friendly team that makes a big impact, supporting the first tier of local government across England.



Learn more about our work here.

What's on offer:

Full or part-time, fixed term contract 27,000 - 37,000 per annum Hybrid working, with office located at The Bloomsbury Building, 10 Bloomsbury Way, Holborn, London, WC1A 2SL 11% employer pension contribution 30 days annual leave, plus bank holidays and three working days between Christmas and the New Year Enhanced maternity and paternity packages

The Process

The job description and person specification is available to download via our online application portal.



If you would like more information about the role, please contact Danielle Fargnoli-Read (Recruitment Specialist on behalf of NALC) at clientrecruitment@worknest.com.



Please note, this is a rolling recruitment campaign, job applicants will be reviewed on a rolling basis and if a successful candidate is found, this role will close. Please do not hesitate in applying.



NALC is committed to diversity and equal opportunities and welcomes applications from all sections of the community. As part of our application process, we will ask whether you require any reasonable adjustments. Providing this information will help us ensure the recruitment process is accessible, fair, and inclusive for all candidates. If you have any questions or would like to discuss this further, please contact clientrecruitment@worknest.com.