Job Description

Job description

We're looking for a

Member Success Manager

to lead a team focused on

growing and engaging members

. This role is about

creating a great member experience

--helping new members join with ease, feel supported, and stay engaged. We're open every day of the week and are looking for someone who's flexible and available to work across all days on a 12-month temporary contract.

Key Responsibilities

Lead, develop, and support a high-performing team Ensure new members feel welcomed and confident from day one Drive engagement and visitation through tailored support and services Work collaboratively with other teams to enhance the member experience Achieve club targets for new joiners and engagement

What We're Looking For

A strong leader with a passion for fitness and member success Experience in team management and customer engagement A team player who can drive performance and innovation

Benefits:

Salary up to 31,000 + quarterly bonus 28 days holiday (including bank holidays) + 1 additional day per year after 2 calendar years of service (up to 5 extra days) Free gym membership for yourself and a loved one + discounts for family/friends

Why Join Us?

This is an exciting opportunity to

make a real impact

on how we support new members. If you're passionate about

leading teams and delivering exceptional experiences

, apply today!

Job Types: Full-time, Temporary
Contract length: 12 months

Pay: Up to 31,000.00 per year

Additional pay:

Quarterly bonus
Benefits:

Free fitness classes Free parking Gym membership On-site gym
Schedule:

Day shift
Ability to commute/relocate:

Thornaby on Tees TS17 7BN: reliably commute or plan to relocate before starting work (required)
Experience:

People Management: 1 year (preferred)
Work Location: In person