Job Description

Job Advert

Membership Administrator (Full-time, 12 month FTC)

Location: St Albans

Do you have excellent communication skills and experience of providing outstanding customer service?


Are you a self-motivated, trustworthy individual looking to join an established friendly department?


Do you have knowledge or interest in insurance practices, processes, procedures and administration?


Then we have the perfect role for you.

The role

To build relationships and maintain trust and confidence with customers to maximise satisfaction, retain and grow business within the NPA Insurance portfolio. Achievement of service levels, as evidenced by inbound and outbound call handled statistics, complaint levels and call abandonment rates in line with department KPI's. Sales conversions as evidenced by sales and renewals figures in line with department KPI's.

KEY RESPONSBILITIES

Commitment to excellence in customer service Compliance with FCA regulations at all times Mixture of both inbound and outbound telephone activities Act as first point of contact and provide solutions for customers in the sale or renewal of products/policies Identify potential sales opportunities through active listening and analysis of the customer's needs Ensure customers have a full understanding of the products they are buying by communicating effectively Communicate in a prompt, polite and clear manner Follow up and resolve to a satisfactory conclusion any issues arising from sales or service queries Liaise with Underwriters, prepare renewals and issue documentation Prepare mid-term adjustment and cancellation documentation

Key facts:

Hybrid-working pattern:

Home working blended with at least 2 day per week working at the NPA'S Head Office in St Albans, just outside of London.

Availability:

Immediate or very short notice.

The candidate

Your key attributes:

Excellent communication skills, including verbal and written Competent user of Microsoft Excel, Word and Outlook Trustworthy with a friendly proactive manner Self-motivated with efficiency, accuracy and attention to detail Commitment to customer satisfaction Previous telesales experience within a general insurance environment is preferred*
Acturis knowledge is desirable*
Insurance qualification is desirable*

The organisation

The National Pharmacy Association is the representative body for the independent community pharmacy sector across the four nations of the UK and the provider of support, services and activities to community pharmacies and their teams.

25 days (full time employees), rising to 26 after successful completion of probation, then to 29 days after completion of 3 years' service (taking effect from the 1st January following achievement of 3 years' service), plus 8 Bank/public Holidays (or as designated by government). Pro-rata for part-time and fixed term employees according to hours worked or contract duration Group Personal Pension Scheme Healthcare cash plan, plus exclusive discounts and benefits savings, lifestyle and wellbeing portal In-house training Group life insurance and Income protection Sponsorship for Professional Qualifications and incentivisation scheme Professional Fees reimbursement Electric Vehicle Scheme Cycle to work Scheme Linked In Learning platform access

Interested?

Please submit your application, attaching your CV or contact the Peopleteam@npa.co.uk if you have any questions.

Our privacy policy is available on our website: www.npa.co.uk

We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable