Your main duties would include:
Process membership instructions, changes and cancellations in an accurate and organised manner meeting monthly deadlines to ensure the integrity of the direct debit income collection
Ensure all documentation of processes is up to date, streamlined and relevant, adhering to Service Level Agreements
Deal promptly with both incoming customer and leisure centre queries regarding all aspects of membership and administration providing excellent customer service and resolution
Provide advice and training to our centres in relation to all membership processes
Use internal software systems including our main membership database; Join@Home; Helpdesk and our Everyone Active Website
Assist in regular data cleansing to optimise system efficiencies taking on board any new technologies
Adhere to all current legislation
We would like to hear from you if you have: o
Good knowledge of Microsoft Office package, MRM+2 an advantage
Excellent communication skills, time management and attention to detail a necessity
Customer service experience an advantage with the ability to work under pressure and meet deadlines
Good Team working as well as working on own initiative demonstrating flexibility to task is a must
An independent approach to learning and problem solving
Job Types: Full-time, Permanent
Pay: 26,000.00 per year
Benefits:
Company events
Cycle to work scheme
Employee discount
Free fitness classes
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Sick pay
Work from home
Schedule:
Monday to Friday
Ability to commute/relocate:
Hinckley: reliably commute or plan to relocate before starting work (required)
Education:
GCSE or equivalent (required)
Work authorisation:
United Kingdom (required)
Work Location: In person
Application deadline: 19/05/2025
Expected start date: 09/06/2025
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