Job Description

Your main duties would include:

Process membership instructions, changes and cancellations in an accurate and organised manner meeting monthly deadlines to ensure the integrity of the direct debit income collection Ensure all documentation of processes is up to date, streamlined and relevant, adhering to Service Level Agreements Deal promptly with both incoming customer and leisure centre queries regarding all aspects of membership and administration providing excellent customer service and resolution Provide advice and training to our centres in relation to all membership processes Use internal software systems including our main membership database; Join@Home; Helpdesk and our Everyone Active Website Assist in regular data cleansing to optimise system efficiencies taking on board any new technologies Adhere to all current legislation
We would like to hear from you if you have: o

Good knowledge of Microsoft Office package, MRM+2 an advantage Excellent communication skills, time management and attention to detail a necessity Customer service experience an advantage with the ability to work under pressure and meet deadlines Good Team working as well as working on own initiative demonstrating flexibility to task is a must An independent approach to learning and problem solving
Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Company events Cycle to work scheme Employee discount Free fitness classes Free parking Gym membership Health & wellbeing programme On-site parking Sick pay Work from home
Schedule:

Monday to Friday
Ability to commute/relocate:

Hinckley: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 19/05/2025
Expected start date: 09/06/2025