Job Description

Salary:

Real London Living Wage (28,850)

Working Hours:

8:30-5:30 Monday to Friday

, and rare occasional support for Events in spaces between the hours of 7 am - 11 pm.

Membership Assistant

Work.Life is a flex workspace provider for businesses who care about people.


We believe that happy teams deliver measurable benefits for businesses. That's why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; 7,000+ members; and an amazing team of 70 who share our ambition to redefine the workspace experience for the better.


But the fun's not over yet, and to keep our members' happiness and engagement at the forefront of what we do, it's important we find our own team's best work-selves.


We do that by offering a supportive working environment, plenty of training and development opportunities, a competitive salary, monthly wellness package, Team Joy, quarterly socials, and more, so you can work happier.

Your role

We are looking for a talented and passionate Membership Assistant to join our growing team. Someone who is outgoing, fun-loving and sociable, yet organised and efficient. Someone that can be the glue to keep our community together and to help make Work.Life a place where our members love to work, giving them everything they need to run their businesses smoothly.


This role will be the voice of Work.Life in our spaces. Build relationships with our community. Help create awesome content and input into our future strategy as we grow.


We are looking for full-time team members in our locations across London.

Your day to day

Create an amazing experience for our members, guests and partners

Ensure the space runs smoothly and is fully operational


Answering general phone & member enquiries


Answering general member enquiries


Monitor supplies, including office materials, cleaning equipment and member supplies


Assist the Membership Manager with events, from concept development, communication to hosting events

Create a collaborative community - internally and externally

Build connections for our members through events, introductions and networking


Develop Work.Life's presence with the wider creative community in London: we want you to be an ambassador for what we do and what we believe in

Assist with membership management

Supporting the achievement of team targets for member retention and acquisition by identifying opportunities in day-to-day contact with members or enquirers


Handling relevant data processing and administration


Supporting the administration and organisation of member events, meeting room & event space bookings


Work directly with management on any issues to ensure the highest level of member experience and satisfaction

Sustainability

You'll attend Sustainability training as part of your onboarding as well as other training provided


You'll be supporting Work.Life sustainability strategy, as part of your direct team, Work.Life wider team but also as an individual


You'll endeavour to use your charity hours to support a charity of your choice


You'll support our fundraising activities by supporting on delivering them or taking part in these activations

About you

You're a driven, passionate and, most importantly, outgoing person


You'll have excellent communication skills and enjoy being around people - this is a social role


You'll have a positive attitude, be detail and customer-oriented with good multitasking and organisational ability


You'll have demonstrated customer service experience and proven ability to add value to your customers is a big plus

Why you'll love Work.Life

Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, a competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work happier.