Job Description

Do you enjoy building strong connections within the business community? Do you have excellent communication skills and want to help businesses get the most out of their membership?


We're looking for a Membership Engagement Executive (Skills) to join Business West, working closely with the Local Skills Improvement Plan (LSIP) team and Membership team.


Business West is one of the UK's most influential Chambers of Commerce and the Employer Representative Body (ERB) for four Local Skills Improvement Plans (LSIPs) across the South West. Through LSIPs, employers shape post-16 skills provision to address gaps and prepare for future workforce needs. Business West's membership network -- covering thousands of businesses across all sectors -- is central to this mission.


This job will play a key role in ensuring that members benefit directly from skills activity and that their voices are consistently captured and represented in LSIP evidence. You will make sure LSIP engagement is embedded into membership activities and signpost businesses to relevant skills support.





This is a hands-on role with key responsibilities including:

Member engagement:

Actively engage with Business West members to capture their skills needs and priorities, ensuring their voices contribute to LSIP evidence.

Events and forums:

Integrate LSIP discussions into Chamber and membership events, facilitating roundtables, focus groups, and surveys within the membership base.

Relationship building:

Develop trusted relationships with members, positioning Business West as the go-to source of skills insight and support.

Intelligence gathering:

Conduct structured conversations with member businesses to capture qualitative and quantitative insights for LSIP reporting.

Signposting and support:

Connect members to training providers, LSIP resources, or Business West services, ensuring their needs lead to tangible outcomes.

Cross-team collaboration:

Work closely with Chamber colleagues to align LSIP messaging with membership priorities and increase reach into the business community.

Communications support:

Contribute to newsletters, blogs, and case studies highlighting member involvement in LSIPs and showcasing impact.

Systems and reporting:

Record all engagement activity accurately in CRM systems, ensuring data is coded for LSIP analysis and reporting.

Essential skills and experience

A-Level / BTEC / T-Level or equivalent experience. Experience in membership, stakeholder, or client relationship roles. Strong interpersonal skills, confident in engaging with businesses of all sizes. Excellent written and verbal communication skills. Proven ability to meet targets/KPIs in an engagement role. Organised and able to manage multiple priorities. IT proficiency: Microsoft Office, Teams, CRM, social media tools.

Desirable skills and experience

Knowledge of the post-16 education and skills landscape, including Apprenticeships, T Levels, and FE. Understanding of Chamber of Commerce operations and membership networks. Experience facilitating business discussions, forums, or roundtables. Familiarity with DfE/Skills England LSIP guidance. Experience writing case studies, blogs, or promotional content.

What We Offer

Salary 29,000 to 31,000 depending on experience BHSF health cash plan scheme. Pension - employer contributions up to 8% Life cover (x4 salary) 25 days' holiday plus bank holidays (rising to 28 after 3 years). Birthday day off each year 2 paid volunteer days each year Subscription to Headspace Cycle to work scheme Enhanced parental leave

Please download the full application pack which includes the job description, company information, and an equal opportunities form:





To apply, please upload via our website:

Your current CV

- A covering letter which includes telling us about a time you built or maintained strong relationships with clients, members, or stakeholders. What approach did you take to understand their needs and keep them engaged?

- A completed equal opportunities form.

We are a disability confident committed employer. If you need any reasonable adjustments during the application or recruitment process, please email hrteam@businesswest.co.uk . If you need any help or assistance completing the application process, please let us know and we will be happy to help you.





Business West is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.