Job Description

About Wutian Martial Art

At Wutian Martial Art, we're more than just a martial arts school, we're a community dedicated to helping children and teenagers reach their full potential. Through disciplines like Kickboxing, Jiujitsu, and Self-Defence, combined with our unique Life Skills Program, we aim to build character, instill discipline, and foster a healthy mindset.

About the Role:

We are looking for a dynamic, friendly, and highly organised individual to join our team as a

Membership & Operations Coordinator

at our martial arts centre in Canary Wharf. This is a front-facing, fast-paced role that combines customer service, sales, admin, and operational support to ensure a smooth experience for both our adult and children's martial art programmes.

Key Attributes:

Energetic, bubbly, and approachable personality Able to multi-task and work under pressure in a busy environment Strong attention to detail A genuine passion for helping children build confidence, discipline, and character A warm and caring approach when working with children and families Sales-focused mindset with the ability to upsell services and products Confident communicator with parents, children, and new adult students Some knowledge or background in martial arts is a plus Previous experience in customer service, education, or sales is desirable

Main Responsibilities:

Sales & Membership Support

Conduct 30-minute adult introductory sessions, including setup (banner, folder with information, breaking board, T-shirt, water bottle). Follow up with new trials, expired memberships, and renewals. Sell and process new memberships and ensure all agreements are signed and up to date. Proactively upsell martial arts gear such as uniforms, belts, T-shirts, bags, water bottles, and merchandise. Promote trial upgrades, sibling packages, summer camps, and birthday party bookings. Handle inbound and outbound sales calls and respond to enquiries via email and social media. Track student needs and encourage purchases that enhance their training experience.

Operational & Reception Duties

Greet students and parents warmly during busy afternoon sessions (high-fives encouraged!). Assist children in the hallway - putting on/taking off shoes, guiding them to parents, ensuring they are behaving appropriately. Use the walkie-talkie system to communicate with team members; ensure iphone is active and music is on in reception. Ensure all tech (laptop, iPad, phone) is safely secured during peak times.

Parent & Child Engagement

Learn and use children's and parents' names for a more personalised experience. Give feedback to parents about their child's progress and behaviour. Communicate clearly with martial arts instructors regarding birthdays, new trial students, and special cases. Serve as a role model by fostering a positive and respectful environment that supports children's growth and development.

Admin, Stock & Social Media

Maintain accurate records of attendance, agreements, and memberships. Process and manage gear orders and stock display at reception. Keep the gear display area tidy, attractive, and well-stocked. Support social media efforts with updates, promotions, and engaging posts. Monitor, reply to, and follow up on communications via email and phone.

Work Hours:

Weekday afternoons, typically from 3:45 PM - 8.45PM. Saturday: 8.45AM - 2.45PM Extra times needed for weekends that has Birthday Parties, Grading and Parents Night Out.

Ideal Candidate Profile:

Excellent multitasker and proactive problem-solver Enthusiastic about working with children and families Passionate about helping children grow in confidence and character Confident in selling products and services in a friendly, helpful way Comfortable handling both admin and customer-facing tasks Sales-minded and motivated by growth Experience with tools like CRM, Google & Excel Sheets, Canva and social media platforms like Facebook and Instagram. Open-minded and ready to embrace the challenges and fast pace of working in a growing startup environment.
Job Types: Part-time, Permanent

Pay: 13.00-15.00 per hour

Expected hours: 20 - 30 per week

Benefits:

Employee discount
Schedule:

Every weekend Monday to Friday
Application question(s):

Do you have experience working in a fast-paced customer-facing role?
If yes, please describe one of your most challenging situations and how you handled it.

What interests you about working at a martial arts school that focuses on helping children build confidence and character? Do you feel confident selling products or services (e.g. memberships, merchandise)? Are you confident with both face-to-face customer service and handling phone/email enquiries? Have you worked with children or families before (e.g. schools, clubs, camps and gym)? Are you comfortable multi-tasking and staying on your feet in a busy environment with children? A parent is unhappy with their child's progress. How would you approach the situation to ensure they feel heard and supported? Tell us about a time you had to multitask while dealing with children, parents, and admin responsibilities at the same time. What did you learn from it? Are you available to work weekday afternoons (4:00 PM-8:45 PM), Saturdays (8:45 AM-2:45 PM), and occasionally for weekend events like birthday parties or grading?
Work Location: In person

Expected start date: 24/06/2025