Daniyaal's Martial Arts Academy, Radford, Nottingham
Reports to:
Kancho Daniyaal / Academy Manager
Hours:
Part-time hours available (evenings and Saturdays required)
Our Mission
At Daniyaal's Martial Arts Academy, we don't just teach martial arts -- we build future leaders for life. We believe early intervention through life skills like
Resilience, Discipline, and Respect
can transform lives. We're seeking a proactive, highly organised Front of House Administrator who shares our passion for community, education, and personal development.
Job Summary
As the first point of contact for families, students, and new leads, you will play a vital role in the day-to-day operations of the academy. You'll manage reception, coordinate communication with prospective members, maintain high standards in our facility, and support instructors to deliver an outstanding student experience. You will also manage administrative systems such as SPARK and Lead Connect to keep everything running smoothly.
No martial arts experience is needed.
Key Responsibilities:
- Run front-of-house staff to ensure high standards of service.
- Oversee and run membership systems, including free trials, VIP passes, cancellations, renewals, and reporting.
- Coordinate communication with parents, students, and prospective leads via phone, email, and CRM.
- Ensure smooth running of academy events (gradings, workshops, camps, and open days).
- Oversee the running of the academy facilities, including the bathrooms, kitchen, dojo, office, parent area, and car park.
- Ensure all areas of the academy are kept clean, tidy, and presentable at all times.
- Manage stock control -- conducting stock takes, ordering supplies, and overseeing vending machine stock.
- Opening and setting up the academy before classes and events.
- Coordinate with the Ultimate Leadership Academy (ULA) team, assigning them small operational tasks around the academy.
- Monitor and manage inventory of uniforms, belts, and equipment; liaise with suppliers.
- Review and improve academy systems and processes for efficiency.
- Produce regular reports on attendance, membership growth, and retention.
- Handle escalated customer issues with professionalism and respect.
- Ensure compliance with safeguarding procedures and health & safety requirements.
- Model and promote the academy values of Resilience, Discipline, and Respect.
Daily Opening & Facility Readiness
Prepare the dojo and reception for the day
Set up the outdoor area (weather permitting)
Admin & Lead Management
Respond to all messages and enquiries via WhatsApp, social media, Gmail, and Lead Connect
Return missed calls and maintain communication logs on SPARK
Keep the Lead Progression Boards updated daily and accurately categorised using the magnet system
Conduct regular follow-ups on no-shows, leads, and non-converting trials
Help with bi-monthly student overhauls to ensure membership data is up to date
Reception & Assessments
Welcome and engage with parents and students warmly
Manage bookings and attendance for Free Martial Arts Experience assessments
Guide parents through intake forms, and help summarise student needs to instructors
Encourage enrolment into academy packages and process payments via iZettle and SPARK
Membership Management
Update student profiles
Assist with transitions of memberships
Process cancellations following 30-day policy and ensure correct communications are sent
Stock & Point of Sale
Manage stock levels of equipment, uniforms, snacks, and drinks
Process payments for merchandise and refreshments
Set up invoices, apply discounts, and manage scheduled payments via SPARK
Comms & Marketing Support
Send SMS and email campaigns to active members
What We're Looking For:
We are looking for someone who:
Aligns with our core values of
Resilience
,
Discipline
, and
Respect
Is friendly, professional, and confident in face-to-face communication
Has excellent organisational skills and attention to detail
Is proactive and takes initiative, especially in handling leads and VIP follow-ups
Can handle sensitive conversations (e.g. cancellations, non-conversions) with care and clarity
Learns quickly and is comfortable using digital tools like SPARK, Gmail, iZettle, and social media platforms
Works well independently but communicates clearly with the wider team
Preferred Experience
Experience in customer service, education, childcare, or membership-based organisations
Familiarity with CRM tools (training provided)
Basic experience with payment systems and digital forms
Why Work With Us?
Be part of a mission-driven academy changing young lives
Training and support provided to help you grow into the role
Performance incentives and bonus structure linked to lead conversion
Work within a friendly, purpose-led team that values personal growth as much as professional success
Progression
Upon successful completion of the two-month trial, the Employer may offer a permanent role with the potential to progress into Operations Manager, with corresponding pay increase after 6 months on depending on individual performance and growth of the academy.
Hours of Work
The Employee will work up to 20 hours & 45 mins per week, Flexibility may be given, but has to meet academy needs.